Billing Supervisor

Role Overview The Billing Supervisor is responsible for overseeing day-to-day billing and billing adjustment operations ensuring timely and accurate invoice generation credit/debit note processing pricing corrections and other billing-related adjustments. The role is responsible for maintaining compliance with company policies driving process improvements and leading a team of billing analysts. This position acts as a key liaison between customers sales finance logistics and other stakeholders to resolve billing discrepancies adjustment requests and operational issues while ensuring an efficient and compliant Order-to-Cash (O2C) process. Experience with SAP ERP systems is considered a strong advantage. Key Responsibilities Supervise and manage daily billing and billing adjustment operations to ensure accurate and timely processing. Monitor billing queues workload distribution and service level agreement (SLA) adherence. Review and approve complex billing transactions invoice corrections pricing adjustments credit notes and debit notes. Investigate and resolve billing discrepancies disputes and customer inquiries. Collaborate with Sales Customer Service Logistics Finance and IT teams to ensure smooth Order-to-Cash (O2C) processes. Ensure compliance with internal controls audit requirements and company policies. Analyze billing performance metrics and prepare periodic reports for management. Identify process improvement opportunities and drive automation initiatives. Support month-end and quarter-end closing activities. Participate in system testing user acceptance testing (UAT) and implementation of billing process enhancements. Drive continuous improvement initiatives to enhance productivity quality and customer experience. Qualifications Bachelors degree in finance Accounting Business Administration or a related field. 7-10 years of experience in OTC specifically in Billing and Billing adjustments Strong leadership communication negotiation and stakeholdermanagement skills. Proficiency in ERP/CRM platforms and Microsoft Office tools SAP understanding will be an advantage. Knowledge of SOX controls audit compliance and financial controls Core Competencies Leadership and Team Management Stakeholder Management Process Improvement Customer Focus Data Analysis and Reporting Decision Making Problem Solving Change Management Operational Excellence Key Performance Indicators (KPIs) Invoice accuracy rate Billing cycle time SLA adherence Dispute resolution turnaround time Productivity and quality metrics Audit compliance Team engagement and development