Billing Operations Analyst

Elastic the Search AI Company enables everyone to find the answers they need in real time using all their data at scale unleashing the potential of businesses and people. The Elastic Search AI Platform used by more than 50% of the Fortune 500 brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete cloud-based solutions for search security and observability help organizations deliver on the promise of AI.

• Verify the accuracy of sales orders prior to processing invoices.
• Address any discrepancies with customers and coordinate with other departments to address billing issues.
• Upload invoices into various portals to ensure proficient operations.
• Test automation tools to improve and streamline billing operations.
• Collaborate with team members to design and implement process enhancements that boost efficiency.
• Manage billing case inquiries and actively track their resolution progress. Analyze case data to identify patterns and recommend improvements.
• Collaborate with internal teams to address any questions and document case details to maintain correct records for reporting.
• Keeping internal documents up to date and maintenance of internal SOPs

• Bachelors degree in Finance Accounting or a related field
• 2 years with billing operations and invoice processing systems
• SFDC and NetSuite experience is a plus
• Proficiency in MS Excel or Google Spreadsheet- VLOOKUP pivot tables analysis
• Accustomed to working with case management system
• Experience with customer billing dispute resolution
• Ability to co-ordinate with cross-functional teams to optimize process workflows
• Proficient communication skills both verbal and written and attention to detail
• Creative problem solving skills
• Capacity to work autonomously and prioritize in distributed dynamic environment