AVP Ecomm

Role: We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice driving excellence in ecommerce solutioning implementation operations and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth delivery leadership stakeholder management and a proven track record of scaling ecommerce practices in a fastpaced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision capability roadmap delivery health quality benchmarks and P&L oversight ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities

1. Practice Leadership & Strategy

• Define and own the ecommerce delivery practice roadmap operating model and capability development strategy.

• Build and scale cross-functional competencies including ecommerce operations performance commerce tech implementation commerce media and omnichannel enablement.

• Evaluate emerging trends platforms (Shopify Magento Salesforce Commerce WooCommerce) andmartech/advertising technologies to continuously strengthen practice offerings.
  

2. Delivery Governance & Excellence

• Oversee end-to-end delivery of ecommerce programs across clients ensuring on-time on-budget and high-quality execution.

• Establish and enforce delivery frameworks QA processes sprint governance risk management practices and SLAs.

• Provide escalation leadership and ensure swift resolution of delivery bottlenecks.
  

3. Client Engagement & Stakeholder Management

• Act as the senior delivery owner for key enterprise ecommerce clients.

• Partner with Business Leads Client Partners Media teams Creative Performance Marketing and Technology stakeholders to deliver integrated commerce solutions.

• Drive strategic conversations on ecommerce transformation platform enhancement conversion optimisation and omnichannel customer journeys.
  

4. People Management & Capability Building

• Manage and mentor a multidisciplinary delivery teamof 60 80 members.

• Attract groom andretainhigh-performing talent; shape a strong culture of delivery discipline and innovation.

• Partner with HR to define hiring plans competency matrices and L&D tracks for the practice.
  

5. Operational & Financial Ownership

• Own practice-level capacity planning project allocation utilisationmanagementand revenue forecasting.

• Enhance commercial models drive margin improvements and ensure financial health across ecommerce engagements.

• Drive operational excellence through automation process optimisation andbestpracticeadoption.
  

6. Innovation & Growth

• Collaborate with sales/business development teams to shape winning proposals pitches and ecommerce solutions.

• Identifyand build strategic partnerships with platforms technology providers and commerce enablers.

• Drive continuous improvement via new frameworks tools accelerators and integrated commerce playbooks.

Required Experience & Qualifications

• 1012 years of progressive experience in ecommerce delivery digital transformation or commerce technology roles with min 5 years in an agency setup.

• Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency media network consulting firm or ecommerce organisation.

• Strong knowledge of ecommerce platforms (Shopify Magento Salesforce Commerce Cloud etc.) and integrations (paymentlogistics analytics CRM).

• Demonstratedexpertisein delivery governance Agile methodologies sprint planning and cross-functional team management.

• Solid understanding of performance marketing digital media content operationsmartech/adtechecosystems and consumer journeys.

• Tools Expertise:Amazon Pi / Perpetua Helium 10 Amazon DSP Console Flipkart FADSBlinkitAds ManagerZeptoAds Amazon Brand Analytics Google Sheets /BigQuery

• Exceptional communicationproblemsolving and stakeholder management skills.

• Ability to thrive in a fast-pacedhighgrowth matrixed environment.

Key Competencies

• Strategic & Analytical Thinking

• Leadership & Team Development

• Delivery & Quality Governance

• Technical & Platform Expertise

• Client Management & Executive Presence

• Commercial Acumen

• Process & Operational Excellence
  Cross-functional Collaboration

Why Join Us

• Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation.

• Work with marquee clients across sectors and drive measurable business outcomes.

• Collaborative future-forward culture with strong emphasis on innovation and growth.