Associate Voice Support

1) Clear Verbal Communication: Ability to communicate insurance details claims and policy information clearly and effectively over the phone.

2) Active Listening: Must be able to listen to customers carefully to understand their issues before offering solutions.

3) Neutral Accent: A neutral and easily understandable accent is essential especially in diverse customer interactions.

4) Understanding of Health Insurance: Basic knowledge of insurance terminology policy claims network hospitals TPA services and grievance redressal related to health insurance.

5) Claims Process Knowledge: Familiarity with the claims process for various insurance policies helping customers navigate claims and settlements.

6) Issue Resolution: Strong problem-solving skills to resolve customer queries or complaints related to policies claims or benefits efficiently.

7) Empathy and Patience: The ability to handle sensitive health insurance claims with empathy patience and professionalism.

8) Proficient in English Hindi and Telegu

Required Experience:

IC