Associate Vice President, Training (RCM BPO)

Job Title: Associate Vice President Training (RCM BPO)
Location: Pune
Work Mode: Not specified by client — recommend WFO/Hybrid (confirm; training leadership roles at this level in RCM BPOs are typically WFO given floor visibility needs)
Experience: 12 years in training learning & development in BPO or healthcare including 5 years in a leadership role
Education: Bachelor's in Healthcare Management Business Administration or related field (Master's a plus)
CTC: Up to 60 LPA
Notice Period: 30–45 days

Roles & Responsibilities

Design implement and continuously improve company-wide training and development programs aligned with business objectives and client needs
Lead and mentor the training department — trainers curriculum creation onboarding upskilling for RCM BPO staff
Analyze performance metrics to identify training gaps measure program effectiveness drive quality/efficiency/engagement improvements
Manage training budgets; evaluate and integrate learning technologies (LMS virtual tools)
Ensure compliance with healthcare regulations and certification standards
Own end-to-end training strategy across billing coding claims payer relations and compliance functions
Represent the training function in client governance calls / QBRs where training quality/TAT is a delivery metric

Mandatory Skills

Revenue Cycle Management (RCM) — billing coding claims payer relations & compliance
Learning Management Systems (LMS) implementation & administration
Healthcare compliance knowledge (HIPAA regulatory standards)
Data analysis & metrics evaluation for training effectiveness
Project management & resource allocation

Good to Have

eLearning authoring tools (Articulate Storyline Captivate)
Cloud-based training delivery platforms
CRM/client relationship systems exposure
Change management methodologies

Must-Have Soft Skills

Leadership and team management
Excellent communication presentation interpersonal skills
Analytical mindset data-driven decision-making
Strong project management capability
Ability to build training programs that drive measurable performance improvement

Good-to-Have Soft Skills

Strategic thinking continuous improvement orientation
Mentoring and coaching
Client-focused relationship management
Innovation mindset for new learning tech
Adaptability to evolving regulations/client needs

Required Skills:

Revenue Cycle Management (RCM) Medical Billing Medical Coding Payer Relations Claims Management Healthcare Compliance HIPAA Compliance Learning Management Systems (LMS) Training Strategy & Learning & Development (L&D) Training Needs Analysis (TNA) Curriculum Design & Development Employee Onboarding & Upskilling Employee Onboarding & Upskilling Data Analysis & Reporting Resource Planning & Allocation Budget Management Leadership & Team Management Stakeholder & Client Management Analytical & Data-Driven Decision Making Process Improvement & Quality Management US Healthcare BPO Healthcare Services