Associate Technical Analyst IT Asset Management

Associate Technical Analyst

XaaS Associate Technical Analyst (ATA) IT Asset Management Device Lifecycle Management

Life on the Team

As an Associate Technical Analyst (ATA) you will be part of a collaborative IT Asset Management team responsible for supporting the day-to-day management of IT assets across their lifecycle. This role focuses on Device Lifecycle Management (DLM) inventory accuracy reporting and coordination with IT support teams vendors and logistics partners to ensure seamless asset operations. This position is ideal for professionals looking to build strong foundational expertise in IT Asset Management while contributing to operational efficiency and service quality.

What Youll Do

Asset Lifecycle Support Support the end-to-end lifecycle of IT assets including laptops desktops mobile devices and accessories from procurement to deployment and disposal. Assist in asset refresh replacement and retirement activities in line with business and compliance requirements. Asset Records & Inventory Management Maintain and update IT asset records in ServiceNow or other asset management tools. Track asset locations ownership and status to ensure accurate inventory data. Support regular inventory validation and stock level monitoring. Reporting & Documentation Generate routine reports on asset inventory procurement status and lifecycle metrics. Use Microsoft Excel (PivotTables VLOOKUP formulas) to analyse and validate asset data. Maintain clear documentation related to asset movement deployment and disposal. Audits & Reconciliation Assist with periodic asset audits and inventory reconciliations. Identify discrepancies and support corrective actions to maintain data integrity and compliance. Vendor & Logistics Coordination Coordinate with vendors for asset orders deliveries and returns. Track purchase orders receipts and basic invoicing details. Liaise with logistics partners to ensure timely delivery and collection of IT assets. Deployment Disposal & End-User Support Coordinate asset deployment to end users in collaboration with IT support teams. Support secure and compliant disposal or recycling of retired IT assets. Assist in resolving asset-related issues such as replacements repairs or hardware failures. Help manage customer expectations to improve the overall IT support experience.

What Youll Need

Experience 13 years of experience in IT Asset Management IT Operations or a related support role. Exposure to Device Lifecycle Management (DLM) is preferred. Education BE / BCA / BSc / BCom or equivalent qualification. Skills & Knowledge Basic to intermediate understanding of IT Asset Management concepts. Working knowledge of ITIL practices particularly Asset Management. Strong Excel skills for reporting and data validation. Familiarity with ServiceNow Asset Management or similar tools is an advantage. Good communication and coordination skills. Strong attention to detail and a proactive learning-oriented mindset.

Performance Metrics

Accuracy of asset records and inventory data. Timely support of asset procurement deployment and disposal activities. Successful participation in audits and inventory reconciliations. Compliance with internal policies ITIL practices and SLAs. Contribution to improved asset visibility and operational efficiency.