Associate Product Manager AI-Powered Collections Platform
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Job Summary
Associate Product Manager AI-Powered Collections Platform
Location: Chennai India (Preferred) Experience: 710 Years Domain: Banking & Financial Services Collections
About the Role
We are looking for an Associate Product Manager (APM) to help build and scale an AI-powered Collections Platform. Reporting to the Product Manager the APM will contribute to product vision strategy roadmap UX business case and go-to-market. The role requires strong collections-domain knowledge and the ability to convert business customer and regulatory challenges into scalable capabilities using AI GenAI and Agentic AI.
Key Responsibilities
Product Strategy & Roadmap
- Partner with the Product Manager to define product vision positioning and roadmap.
- Track customer needs regulations market trends competitors and emerging technologies to identify product opportunities.
Domain & Product Capabilities
- Understand end-to-end collections across mortgages cards auto personal loans lines of credit and other secured/unsecured lending.
- Define capabilities for delinquency identification and segmentation; collection strategies/treatments; omnichannel engagement; collector workbench; account prioritization; promise-to-pay and payment arrangements; hardship/assistance; loss mitigation; skip tracing; disputes and case management; agency/vendor management; legal collections recovery and charge-off.
- Translate collection journeys into configurable multi-product strategies rules and workflows.
AI UX & Innovation
- Define AI capabilities including default-risk prediction propensity-to-pay/cure next-best-action/treatment intelligent prioritization case management and workflow automation.
- Design intuitive experiences for customers collectors supervisors operations risk/compliance and external agencies including digital self-service for payments and arrangements.
- Embed human oversight explainability traceability and responsible-AI principles.
Compliance & Platform Governance
- Translate applicable U.S. and Canadian regulatory privacy security and data-governance requirements into product capabilities.
- Embed auditability access control data lineage and evidence retention by design.
Preferred Credentials
- 710 years of relevant experience in collections product management product ownership strategy or enterprise platforms.
- Strong knowledge of delinquency collections recovery loan servicing and customer assistance.
- Experience with collections/servicing platforms CRM decisioning workflow or digital banking; multi-product lending exposure preferred.
- Understanding of AI/ML GenAI Agentic AI predictive analytics data platforms and workflow automation.
- Bachelors degree in Engineering Technology Finance Business or related discipline; MBA or relevant certification desirable.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
