Associate Product Analyst

We are looking for a Product Analyst with hands-on experience in ThingWorx industrial connectivity solutions and IoT edge technologies. You will be responsible for delivery of Product Application and Development Support to our customers and partners while working alongside a highly talented and collaborative team. The ideal candidate will troubleshoot IoT platform issues support integration with industrial devices collaborate with engineering teams and ensure high system uptime.

Key Responsibilities

Technical Support & Troubleshooting

• Provide Level 1 technical support for IoT platform issues specifically ThingWorx applications mashups services and data models.
• Diagnose and resolve problems related to:
  • Industrial connectivity (Kepware/KEPServerEX MQTT OPC-UA Modbus REST APIs)
  • IoT gateways or edge devices
  • Data ingestion device onboarding communication failures
• Perform root-cause analysis and propose permanent fixes.
• Monitor system performance logs and alerting dashboards to ensure optimal platform health.

Customer Interaction & Documentation

• Work directly with customers to understand issues and provide timely resolutions.
• Document issue resolutions and knowledge base articles.
• Conduct product demos training sessions and onboarding workshops for clients.

Collaboration

• Collaborate with IoT developers solution architects and QA teams to verify reported bugs.
• Coordinate with industrial automation teams to test device connectivity and protocols.

Required Skills & Qualifications

Technical Skills

• Knowledge of ThingWorx Platformentities mashups services data models extensions Value Streams.
• Knowledge of industrial connectivity tools:
  • Kepware/ThingWorx Industrial Connectivity
  • OPC-UA Modbus TCP/RTU MQTT REST APIs
• OS proficiency in Linux Windows (command line execution setting up services OS error debugging permissions)
• SSL communications (installing certificates debugging SSL error and tools like openssl)
• Knowledge of IoT gateways edge computing platforms and industrial controllers (PLC SCADA) is a plus.
• Understanding of networking concepts: TCP/IP firewalls certificates VPNs.
• Scripting skills (JavaScript Python or Java)
• Java application installation tuning and monitoring (environment variable setup service definitions garbage collection parameters)
• Knowledge of PostgreSQL MS SQL Server Azure SQL databases is a plus.
• Knowledge of cloud platforms (AWS/Azure IoT) is a plus

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and customer-handling skills.
• Ability to deescalate difficult customer conversations
• Ability to work independently and in cross-functional teams.
• Strong documentation and reporting abilities.
• Ability to learn continuously
• Adaptability to new tools and challenges

Qualifications :

• Bachelors degree in computer science Information Systems Statistics or similar fields.
• Experience working with technically diverse teams. Strong verbal and written communication skills for English is required.
• This is a product support job and it will be a permanent US-hours shift (5:00 pm2:00 am7:00 pm4:00 am or 9:00 pm -6:00 am IST).

Preferred Qualifications

• ThingWorx Certified Developer / Support Engineer.
• Knowledge of manufacturing industrial IoT or automation environments is a plus

Additional Information :

Learn more at: 

Remote Work :

No

Employment Type :

Full-time