Associate Principal AI Architect (Claude AI)

What success looks like in this role:

The AI Architect owns the technical onboarding and integration of the Anthropic Claude platform and leads the knowledge-transfer effort from the Outgoing Providers into Providers BAU operating model. This role combines the SoWs Platform & Integration and Knowledge Transfer Lead scopes into a single Associate Principal Architect position and is also the primary architecture-level escalation point for L1.5/L2 support.

• Lead onboarding and configuration of the Anthropic Claude platform tenant API gateway single sign-on (SSO) SOC/SIEM and observability integrations across UAT staging and production environments.
• Lead the formal time-boxed knowledge-transfer exercise with the Outgoing Providers (Accenture and Tribe AI) capturing configurations the prompt/agent catalog and integration documentation.
• Develop and validate L1.5/L2 support runbooks and technical documentation as part of the Transition deliverables.
• Support the estate assessment and BAU readiness report during the Discovery & Readiness phase identifying and closing knowledge/documentation gaps.
• Provide L1.5/L2 architecture-level support and escalation input for Priority 1 and Priority 2 Incidents contributing to Response and Restoration Service Levels (SL-1 through SL-4).
• Administer the Anthropic platform APIs and associated products (Claude Code Claude Cowork Claude Design Claude Agents) as part of ongoing platform administration.
• Support structured rollout waves and enterprise role-based access control (RBAC) enablement as directed by Customers AI governance team.
• Track continuous platform innovation features backlog items and release cadence and feed relevant changes into FinOps and adoption reporting.
• Partner with the Security Architect on guardrail and policy governance including usage controls and financial guardrails.
• Participate in the biweekly AI Review Board.
• Deliver Consulting-track engagements (Medium and Large advisory requests): prompt-library tuning solution/agent design integration guidance and scoped proof-of-concept work.

• Claude Certified Architect Foundations (CCA-F) Anthropics official proctored certification for designing and shipping enterprise-grade Claude applications (or committed to obtaining it within an agreed timeframe of joining).
• Proven experience architecting and integrating enterprise SaaS/AI platforms including API gateway SSO and SIEM/observability integrations.
• Hands-on experience with GenAI/LLM platforms (prompt engineering agent design integration patterns).
• Experience leading knowledge-transfer exercises and producing operational runbooks/documentation for support teams.
• Ability to operate as an escalation point for complex technical incidents (L1.5/L2).
• Strong stakeholder-facing skills to support governance forums and consulting engagements.

• Hands-on production experience with Claude Code Claude Cowork Claude Design or Claude Agents.
• Experience with ServiceNow/ITSM-based operating models.
• Familiarity with FinOps practices for AI/token-based usage reporting.
• Experience supporting proof-of-concept to production transitions for AI solutions.

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You will be successful in this role if you have:

BA/BS degree OR equivalent combination of education and experience

8-12 years in solution/platform architecture including AI/ML or GenAI platform integration

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