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Associate Motor Claims

21 Marching By Marching Sheep

Job Location:

Mumbai - India

Monthly Salary: L 3 - 3

Posted: 25 June 2026 (30+ days ago)

Application Deadline: 22 September 2026

Vacancies: 1 Vacancy

Job Summary

First Point of Contact: Answer inbound calls from policyholders to register first notification of loss (FNOL) for motor insurance claims. Customer Guidance: Clearly explain the claims process policy coverage details and the benefits of using a preferred/network garage for cashless repairs. Network Diversion: Proactively guide and persuade customers to use one of the companys network garages addressing any concerns and providing location details from the Preferred Garage List or internal systems. Coordination: Coordinate with network garages surveyors and internal claims teams to ensure PPN Services prompt damage assessment and repair approvals. Documentation: Accurately document all claim details customer interactions and claim status in the CRM or claims management software (GC). Issue Resolution: Resolve customer queries and minor complaints related to the claims process or garage selection ensuring a high level of customer satisfaction. Target Achievement: Meet established Key Performance Indicators (KPIs) and targets related to call handling times customer satisfaction and the percentage of claims diverted to network garages.

Requirements

Experience: Prior experience in a call center customer service or insurance claims handling role is essential. Experience in motor insurance is highly preferred. Communication: Excellent verbal communication skills in mention relevant languages e.g. English Hindi Marathi Telgu Tamil Kannada with the ability to explain technical details clearly to customers. Persuasion & Negotiation: Strong interpersonal skills and the ability to persuade and influence customers to utilize network services while remaining calm and professional. Technical Skills: Basic computer proficiency and familiarity with CRM software or claims databases. Knowledge: An understanding of motor insurance principles claims procedures and the benefits of cashless facilities is an advantage. Attributes: Detail-oriented organized empathetic and capable of working in a fast-paced target-driven environment.

Required Skills:

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