Associate Manager US RD

Job Description

• Lead mentor and develop a high-performing team with clear goals and accountability. 

• Act as an escalation point for client issues and ensure timely resolution. 

• Attend and contribute to internal meetings

• Capture and share lessons learned related to solved issues 

• Identify gaps and areas for improvement in the process 

• Contribute to resolving elements of regional & global clients queries via collaboration with other countries. 

• Communicate directly with client attend any calls/meetings with Client when required in alignment with Customer Support 

• Conduct regular business reviews and feedback sessions with manufacturing clients. 

• Monitor SLAs KPIs and quality standards to ensure delivery and client inquiry excellence. 

• Analyze operational data and prepare performance and KPI reports for leadership. 

• Collaborate with cross-functional teams (Data Operations Data Science Technology) for seamless issue mitigation resolution and prevention. 

Qualifications :

Graduate with 6-9 years experience in operations

• Leadership and people management expertise. 

• The candidate needs to have RD knowledge.

• Strong client engagement and relationship-building skills especially with manufacturing clients. 

• Advanced knowledge of compliance standards and audit processes.  

• Strategic thinking communication and analytical skills.  

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time