Associate Manager

Job Overview
Manage Safety staff responsible delivering services in Safety Operations under the guidance of senior management. May contribute to Global initiatives. Work in close collaboration with Senior Management and other relevant stakeholders supporting the achievement of local and global deliverables and metrics.

Essential Functions
Implement and support operational decisions as determined and instructed by senior management. May contribute and assist in global initiatives e.g. Change Management
Subject Matter Expert (SME) Committees
SOP Review Committees
Retention Engagement training processes etc.
Assist in the implementation for measuring and improving employee engagement local and/or global actions. Maintain open and regular communication with direct reports to ensure a supportive working environment.
Supervise Safety Operations staff in accordance with organizations policies and applicable regulations. Responsibilities include planning assigning and directing work
performance appraisal and professional development guidance
rewarding and disciplining employees
addressing employee relations issues
resolving problems and absence management. Approve actions on human resources matters.
Support the management on project resource assignments staff hiring and staff terminations in collaborations with operations specialist managers. - Assists with staff training
professional and career development.
Work closely with operations managers to address problem areas work scheduling for current and projected projects and projected peak workloads. Monitor assess and report utilization of staff. Identify and implement solutions to address poor utilization.
Ensure direct reports are cross trained on Safety service offering as applicable
monitor and develop training plans
identify training and development needs of staff in collaboration with Training team and Safety Management.
Lead and encourage direct reports in continuous improvement of department work processes procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting. Work closely with operations specialist managers.
Monitor and ensure that project processes and department deliverables meet expected quality financial and productivity targets. Assist with meeting department utilization and realization targets.
Ensure timely movement of project work through the process steps in accordance with governing SOPs ICH/FDA regulations and guidelines work instructions and client expectations.
Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs) Good Clinical Practices (GCPs) FDA and ICH guidelines and regulations Work Instructions and project instructions.
Work with Safety Management constructively in a matrix framework to achieve project and customer deliverables.
Perform other duties as assigned.
Support or Lead change management initiatives
Effectively able to manage People issues
Responsible for ensuring 100% compliance towards people practice and processes

Qualifications
Bachelors Degree Scientific or healthcare discipline or allied life sciences Req
Bachelors degree in life sciences or related field and up to 6 years of relevant experience inclusive of up to 4 years of PV experience and up to 2 years of people management experience. Req
or equivalent combination of education training and experience. Pref
Sound knowledge of Safety service lines. Advanced
willingness to increase knowledge across Safety service lines and develop new skills. Advanced
Staff management skills effective leadership motivational and influencing skills. Advanced
Ability to work on multiple projects and manage competing priorities. Advanced
Ability to mentor and coach. Advanced
Strong presentation report writing skills and customer focus skills. Advanced
Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities. Advanced
Sound judgment decision-making and problem solving skills. Advanced
Ability to establish and maintain effective working relationships with coworkers managers and clients. Advanced
Extensive use of telephone and face-to-face communication requiring accurate perception of speech. Advanced
Regular sitting for extended periods of time. Advanced
May require occasional travel. Advanced
Ensure quality of deliverables according to the agreed terms. Advanced
Demonstration of IQVIA core values while doing daily tasks. Advanced
Skill to plan work load based on available capacity and ability to change prioritization based on workload fluctuations. Advanced
Skill to negotiate and work on finding a central ground that is satisfactory to all concerned stake holders - Extensive use of keyboard requiring repetitive motion of fingers. Advanced
Flexibility to operate in shifts. Advanced

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IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.