Associate Manager, Operations

What Will You Do

Serve as the SME for Logistics Stores Management and Import/Export operations ensuring compliance with Customs SEZ STPI and related regulations.

Manage end-to-end inventory control including cycle counts stock reconciliation material receipt storage issuance and inventory accuracy.

Oversee movement and tracking of R&D assets equipment and regulated/sensitive materials across sites and external partners.

Maintain audit-ready documentation and ensure compliance with QMS Customs SEZ/STPI and internal quality requirements.

Develop implement and continuously improve SOPs for logistics warehouse stores and material movement processes.

Manage logistics vendors CHAs 3PL providers and service partners through defined SLAs KPIs compliance and performance reviews.

Drive cost optimization through effective freight management duty tracking invoice validation budget control and risk mitigation.

Lead and manage a team of 68 contractors across Gurgaon and Bangalore while supporting R&D operational requirements.

Act as the primary SPOC for SEZ operations partnering with Tax Finance RAQA government authorities and external consultants.

Provide strong stakeholder management problem-solving and proactive communication to ensure timely support for R&D teams and business objectives.

What You Need

Bachelors degree in Commerce Science Engineering or a related discipline. 10-12 years of experience in managing operations & logistics

Certification or degree in Operations Logistics or Supply Chain Management (preferred).

Strong knowledge of Import/Export regulations Customs SEZ and STPI compliance.

Experience in inventory management warehouse operations and vendor management.

Proficiency in ERP/WMS systems and logistics management tools.

Advanced MS Office skills particularly Excel and PowerPoint.

Strong analytical problem-solving stakeholder management and communication skills.

Experience managing cross-functional teams contractors and external service providers.

Exposure to the Medical Devices Healthcare or regulated industry environment is preferred.