Associate International Operation

Job Title: Junior Executive - International Operation
Company Name: Manipal Hospitals

Job Description:
As a Junior Executive in the International Operations team at Manipal Hospitals you will play a key role in facilitating and supporting the hospitals international patient services. Your primary responsibilities will include assisting with patient inquiries coordinating with various departments to ensure seamless service delivery and helping to manage the logistics associated with international patient care. You will be tasked with maintaining strong communication with overseas clients and stakeholders providing them with necessary information about services offered treatment options and hospital protocols. Additionally you will play a part in organizing travel arrangements accommodation and other support services for international patients and their families.

Key Responsibilities:
- Respond to inquiries from international patients and their families in a timely manner.
- Coordinate with medical and administrative staff to provide comprehensive information regarding treatment services and costs.
- Assist in managing patient records and documentation pertinent to international operations.
- Facilitate the logistics for international patient arrivals including transportation and accommodation arrangements.
- Maintain regular communication with international healthcare partners and stakeholders.
- Contribute to process improvement initiatives to enhance the experience of international patients.
- Assist with marketing and outreach efforts aimed at attracting international patients to the hospital.
- Support compliance with international healthcare regulations and hospital policies.

Skills and Qualifications:
- Bachelors degree in Healthcare Management Business Administration or a related field.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work collaboratively in a team-oriented environment.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and familiarity with hospital management software.
- Excellent organizational skills and attention to detail.
- Problem-solving capabilities and the ability to manage multiple tasks simultaneously.
- Knowledge of international healthcare processes and protocols is a plus.
- Fluency in English is required; additional languages are an advantage.

Tools Required:
- Microsoft Office Suite (Word Excel PowerPoint)
- Hospital Management Information Systems (HMIS)
- Customer Relationship Management (CRM) tools
- Email and communication platforms
- Travel planning and logistics software

About the Role:
- The Junior Executive: International Operation will support the coordination of international patient services at Manipal Hospitals.
- This role requires effective communication with international patients to ensure a seamless experience during their medical journey.
- The individual will be involved in administrative tasks including scheduling appointments and managing patient records.

About the Team:
- You will be part of a dynamic team dedicated to providing high-quality care to international patients.
- The team comprises professionals from various backgrounds working collaboratively to enhance patient experience and streamline operations.
- A culture of continuous learning and openness characterizes the team allowing for personal and professional development.

You are Responsible for:
- Facilitating communication between international patients and medical staff to address inquiries and concerns.
- Assisting with the documentation and processing of international patient admissions.
- Coordinating travel accommodation and transportation arrangements for patients and their families.

To succeed in this role you should have the following:
- A degree in healthcare management hospitality or a related field is preferred.
- Strong interpersonal and communication skills to effectively interact with diverse patients and stakeholders.
- Proficiency in languages other than English can be an advantage to cater to a wider range of international patients.
- A detail-oriented mindset with strong organizational skills to manage multiple tasks efficiently.