Associate II- Post Issue

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.

WHO YOU ARE:
The Associate II Annuity Processing (Post-Issue) is responsible for managing post issue annuity transactions with a high degree of accuracy efficiency and regulatory compliance. This role supports the ongoing servicing of annuity contracts after policy issuance and requires working knowledge of annuity products strong attention to detail and the ability to independently handle moderately complex transactions.

WHAT YOULL DO:
Process post-issue annuity transactions including policy changes withdrawals transfers beneficiary updates address changes and ownership updates
Review and validate post-issue requests and supporting documentation for accuracy and completeness
Ensure all transactions comply with company policies carrier guidelines and regulatory requirements
Perform calculations related to withdrawals surrender charges fees and tax implications as applicable
Research and resolve discrepancies errors or missing information through coordination with internal teams carriers and external partners
Update and maintain accurate records in policy administration systems
Meet established service-level agreements (SLAs) productivity targets and quality standards
Identify trends recurring issues and process improvement opportunities
Provide guidance or informal mentoring to Associate I team members as needed
Participate in audits quality reviews and compliance checks

WHAT YOULL NEED:
Graduation in any stream Commerce Graduate preferred.

• 1 year of working experience (Life insurance domain) that required a focus on quality including attention to details accuracy and accountability for your work product.
• Experience in a professional/office related environment that required you to work regularly scheduled shifts.
• Experience using a computer with Windows PC applications that require you to use a keyboard navigate screens and learn new software tools.
• Effective English business communication skills required to exchange information with client.
• Ability to solve basic mathematical problems.
• Must have basic Email/ Letter writing skills.
• Good understanding of MS Excel and MS-Outlook.
• Life Insurance domain knowledge is must (preferably Annuities).

WHATS IN IT FOR YOU
Were looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.