Associate, Human Capital Service Centre

Industry/Sector

Specialism

Management Level

Job Description & Summary

As a Human Capital Service Centre Associate youll work as part of a team of problem solvers helping
to solve business issues deliver high quality client service and operational efficiency. Responsibilities include
but are not limited to:
Responsible for providing front-facing administrative support to routine questions complete
inquiries and provides transactional support to HC process firmwide while working in collaboration
with the HR Business Partners (HCBP) Centres of Excellences and the HC Services Operations
Team
Provide nextlevel administrative support for query resolution and complex inquiries across Core
HR Disability Leaves Offboarding Payroll Global Mobility Campus Recruitment and Data
Management & Reporting
Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and
escalations in alignment with statutory legislation and HC policies
Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
Prepare and deliver a variety of HCSC communications including leave agreements employment
verification letters clawbacks process documentation and other related materials
Prepare and review payroll inputs and data loads prior to payroll cutoff
Complete process updates and deliver training to HCSC administrators while providing onthejob
coaching and collaborating with teams to resolve ongoing queries and issues.
Collaborate with the HC Technology Team to support HC systems and resolve technical
escalations while partnering with HCBPs and the HC Services Operations Team to enable
effective HR operations
Project assistance as required and other duties as assigned
Experiences and skills youll use to solve
Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
Strong technical experience in Workday Service Now Ticketing Microsoft Tools including
Copilot Agents BOTs and using Alteryx automation solutions
Strong customerservice orientation with the ability to work effectively with stakeholders at all
levels
Exceptional attention to detail and experience handling confidential data with discretion while
adhering to internal datagovernance processes
Strong communication skills with the ability to consult build relationships and facilitate
discussions
Excellent verbal written organizational timemanagement and listening skills
Ability to review work for accuracy and completeness
Strong judgment problemsolving skills and commitment to valuing diverse perspectives with
the ability to multitask manage and deliver competing priorities in a fastpaced environment

Experience range- 1 - 4 years

Education - Any graduation / Post graduation

Travel Requirements

Job Posting End Date