Associate engineer Monitoring
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Job Summary
Incident Management
Service Request Handling
Ticket Lifecycle Management
SLA & Escalation Matrix
Priority & Severity Understanding
Outlook/mail issues
VPN and login issues
Basic network connectivity checks
Monitoring alerts and outages
Monitoring network devices such as routers switches firewalls and links using monitoring tools.
Checking network alerts link status bandwidth utilization and outages.
Performing basic troubleshooting for network connectivity issues.
Supporting remote users for basic network and VPN-related issues.
Basic networking knowledge
Knowledge of routers switches and firewalls
Required Experience:
Exec
About Company
3i Infotech Limited is a global Information Technology company committed to Empowering Business Transformation.A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a va ... View more
