Associate Engineer-Desktop Support
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Monthly Salary:
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Job Summary
We are looking for an Associate Field Support Engineer to provide on-site (field) technical support across client locations. The role involves hands-on troubleshooting of end-user devices coordinating with centralized IT teams and ensuring quick resolution of issues to maintain business continuity.
- Provide L1 support for desktops laptops printers and peripherals
- Install configure and troubleshoot Windows OS / basic applications
- Handle incident & service requests through ITSM tools (ServiceNow/Manage Engine)
- Support MS Office / O365 / Outlook / Teams issues
- Assist in hardware setup IMAC (Install Move Add Change) activities
- Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN basic level)
- Maintain asset inventory and documentation
- Follow SLA guidelines for ticket resolution and updates
- Escalate unresolved issues to L2/L3 teams
- Provide basic remote support to users
- Basic knowledge of Windows OS (Win 10/11)
- Understanding of hardware troubleshooting
- Familiarity with Active Directory (basic)
- Knowledge of MS Office / O365 tools
- Basic networking concepts (IP DNS DHCP)
- Good communication and customer handling skills
- Willingness to work in shifts / onsite support environment
Note : 1st Saturday and 3rd Saturday are working Days
2nd and 4th Saturday are Holiday
Required Experience:
IC
About Company
3i Infotech Limited is a global Information Technology company committed to Empowering Business Transformation.A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a va ... View more
