Associate Director, Telecom Enterprise Transformation & Automation

• Translate leadership priorities into future-state operating models transformation roadmaps business cases governance structures and executable programs.
• Convert broad or evolving concepts into clear scope ownership milestones dependencies resource requirements risks and success measures.
• Lead cross-functional transformation from assessment and design through implementation adoption stabilization and sustained value realization.
• Identify and develop new capabilities and business opportunities that expand the CoEs impact across products business units suppliers and geographies.
• Position the CoE as a strategic business partner focused on enterprise outcomes commercial insight governance scalability and business growth.

• Lead the adoption of intelligent automation and digitally enabled operating models across the organization transforming manual and fragmented processes into scalable control-based workflows that improve operational efficiency governance decision-making and business outcomes.
• Identify prioritize and scale AI analytics process-mining and automation use cases across quoting purchase orders invoicing customer billing revenue assurance disputes compliance and supplier governance.
• Translate business needs into automation roadmaps product backlogs control requirements acceptance criteria adoption plans and measurable outcomes.
• Partner with product engineering architecture data cybersecurity and platform teams to deliver secure scalable and business-aligned capabilities.
• Apply Agile and product-led practices to accelerate delivery resolve dependencies and move successful pilots into sustainable enterprise adoption.

• Drive balanced top-line and bottom-line outcomes through revenue protection billing accuracy leakage prevention savings cost avoidance supplier optimization and productivity improvement.
• Develop business cases and benefits frameworks connecting transformation investments to revenue margin cash flow controls customer impact and cost-to-revenue visibility.
• Partner with Finance and business leaders to validate assumptions track realized value address benefit gaps and strengthen commercial and financial governance.

• Apply strong knowledge of telecom products commercial operations and service lifecycles including Q2C O2C P2P ordering provisioning billing revenue assurance service delivery disputes and supplier governance.
• Connect customer commitments supplier costs contracts inventory usage billing service performance and risk to support commercially and operationally sound decisions.
• Work across product network application OSS/BSS service-management and operations teams to ensure solutions reflect technology dependencies controls service risks and customer outcomes.

• Lead and develop a cross-functional team responsible for transformation automation analytics commercial outcomes and change adoption.
• Establish clear accountability performance expectations capability plans and measurable team outcomes.
• Build leadership depth and embed Agile data-driven collaborative and outcome-focused ways of working.

• Seasoned professional across telecom enterprise transformation automation product or technology delivery commercial operations finance analytics billing revenue assurance operations or supplier ecosystems.
• Proven success translating senior leadership direction into operating models roadmaps automation programs business cases implementation plans and measurable enterprise outcomes.
• Demonstrated leadership of complex cross-functional transformation and automation initiatives from concept through adoption and sustained value.
• Strong understanding of telecom products customer and supplier lifecycles billing revenue assurance service delivery technology dependencies and financial governance.
• Experience scaling AI automation analytics or digital workflows with measurable business adoption and control improvement.
• Strong commercial and financial acumen covering revenue protection savings cost avoidance productivity controls and benefits realization.
• Ability to manage scope resources budgets risks dependencies governance operational readiness stakeholder alignment and team development in ambiguous environments.

• Converts senior leadership direction into governed executable and measurable transformation programs.
• Provides the execution depth required between leadership intent and team-level delivery.
• Accelerates the transition of routine work into intelligent controlled and scalable digital workflows.
• Expands the CoE into higher-value transformation commercial insight governance and business-partnership opportunities.
• Connects telecom finance operations suppliers data and technology to deliver measurable revenue savings cost avoidance productivity control and customer outcomes.
• Builds the organizational capability and leadership depth required to sustain change beyond individual initiatives.

• New strategic capabilities and business opportunities launched adopted and scaled.
• Increased adoption of Vendor 360 AI analytics and intelligent workflows with reduced manual intervention.
• Measurable revenue protection growth enablement savings cost avoidance productivity and control improvement.
• Improved billing accuracy financial visibility operational governance supplier accountability and customer outcomes.
• Faster conversion of leadership priorities and pilots into sustainable enterprise capabilities.
• Stronger leadership depth team capability accountability and change adoption.

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