Associate Director | GBS | Delhi | Finance Transformation

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Associate Director GBS Delhi FT

• Job requisition ID: 101042
• Location: Delhi
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

GBS Strategy & Business Case Development

• Lead GBS strategy and business case development aligned to enterprise transformation objectives
• Develop investment-grade value cases covering cost productivity talent risk scalability and long-term operate considerations
• Support location strategy workforce planning and feasibility assessments aligned to evolving talent and regulatory landscapes
• Collaborate with global Deloitte teams and specialist functions to ensure GBS strategies align with broader enterprise technology finance and operate agendas

Target Operating Model & Capability Design

• Design and execute future-ready Target Operating Models (TOMs) for GBSs including:
• Governance and service ownership models
• Hybrid sourcing strategies (in-house managed services ecosystem partners)
• Capability- and CoE-led delivery models
• Enable clients to move from transactional shared services to capability-driven operate-ready GBSs
• Work closely with Deloitte Technology Digital and Industry teams to embed cross-functional capabilities into GBS designs

End-to-End Transition Scale-Up & Operate

• Lead multi-functional GBS/ Outsourcing transitions and expansions across Finance HR Procurement IT Legal Analytics and Digital
• Oversee knowledge transfer stabilization performance management and service maturity uplift
• Support the design and implementation of operate and managed services models ensuring sustained performance post-transition
• Coordinate delivery across multiple Deloitte member firms and geographies to ensure seamless execution

Digital Analytics & AI Enablement

• Embed process mining BI and advanced analytics into GBS design governance and performance management
• Partner with digital AI and cloud teams to enable:
• Automation of service delivery
• Insight-driven decision-making
• AI-enabled GBS operating models
• Leverage Deloittes global digital and analytics ecosystem to bring leading practices and innovation to clients

Stakeholder & Change Leadership

• Act as a trusted advisor to C-suite and senior global stakeholders
• Lead change management across geographies cultures and functions
• Drive adoption of new operating models ways of working and digital capabilities
• Navigate complex multi-stakeholder environments involving client leadership and cross-Deloitte teams

Practice Growth & Market Development

• Support RFI/RFP responses solution design and deal shaping for GBS engagements including transform-and-operate opportunities
• Contribute to thought leadership IP development and market propositions in the GBS space
• Build coach and develop high-performing teams within the GBS Advisory practice
• Collaborate with Partners and teams across Deloitte member firms to pursue and deliver large multi-competency GBS engagements

Note : This role involves extensive domestic and international travel.

Key skills required

• 12 years of consulting or transformation experience
• Bachelors degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
• Proven experience leading end-to-end GCC programs including strategy operating model design transition scale-up and/or operate
• Deep expertise in operating model design governance frameworks and service delivery models
• Experience leading multi-functional GCC transitions across corporate functions
• Strong stakeholder management skills including C-suite and global leadership engagement
• Demonstrated ability to work effectively across multiple functions service lines and geographies in a global consulting environment
• Solid understanding of location strategy workforce planning and investment modeling