Associate Director Accessibility

Associate Director Accessibility - IN
The Accessibility function partners across Product UX Engineering Content Legal Compliance and Operations teams to ensure digital products and services are accessible inclusive and compliant with accessibility standards such as WCAG and ADA requirements. The team drives accessibility strategy audits governance training tooling and continuous improvements across digital platforms.

Key Responsibilities and Duties

• Lead mentor and manage a team of accessibility professionals including accessibility analysts consultants content specialists and auditors.
• Define and execute enterprise accessibility strategies roadmaps and governance frameworks.
• Drive accessibility integration across product design engineering content QA and operational processes.
• Partner with UX Product Management Engineering Legal Compliance and business stakeholders to ensure accessibility standards are embedded throughout the product lifecycle.
• Oversee as well as conduct accessibility audits remediation programs and compliance initiatives across web mobile and digital platforms.
• Establish KPIs reporting mechanisms and operational metrics to track accessibility maturity and progress.
• Build accessibility training programs office hours and knowledge-sharing initiatives across the organization.
• Provide strategic guidance on WCAG ADA Section 508 ARIA and other accessibility standards and regulations.
• Evaluate and implement accessibility tools assistive technologies and automation frameworks.
• Drive inclusive design thinking and advocate for accessibility best practices across leadership forums.
• Manage prioritization staffing team development and performance management activities.
• Collaborate with global and cross-functional teams to support enterprise accessibility transformation initiatives.

People Responsibilities

• Lead and manage a growing accessibility team with direct people management responsibilities.
• Coach mentor and develop team members to build accessibility expertise and leadership capabilities.
• Drive team engagement collaboration performance management and career development.
• Support hiring onboarding workforce planning and organizational scaling initiatives.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 12 years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9PL

NA

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent reduce risk by insourcing key platforms and processes as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization with a focus on technology operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners our goal is to reduce risk improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone:

Email:

Privacy Notices

For Applicants of TIAA Nuveen and Affiliates residing in US (other than California) click here.

For Applicants of TIAA Nuveen and Affiliates residing in California please click here.

ForApplicants of TIAA Global Capabilities click here.

For Applicants of Nuveen residing in Europe and APAC please click here.