Associate Customer Care Collections 5A

Associate - Customer Care - Collections

Ready to turn bold ideas into real-world impact
At Genpact we dont just adapt to change we lead it. AI and digital innovation are transforming the way businesses work and were at the forefront of it. Genpacts AI Gigafactory our industry-first accelerator exemplifies how we scale advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core we deliver lasting value for the worlds leading enterprises.
Get to know us at and on LinkedIn YouTube X and Facebook.

Job Description

Collection on past due invoices & invalid deductions on allocated portfolios via Email phone calls etc. Respond to email /phone queries related to disputed invoice Research and analyze the disputes/deductions in ERP Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact Work as a teammate to process any Adhoc request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly optimally and professionally. Bring up problems to senior staff members and or management as appropriate

Qualifications

Bachelors - Business Administration Bachelors - Communication Bachelors - Hospitality Management Bachelors - Information Technology Bachelors - Marketing

Certifications

Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance Accounts Receivable Collection Banking Capital Markets Collections Analytics Collections Management Customer Experience (CX) End to End Management Online Customer Support

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Collections

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact
Lead AI-powered transformation Drive innovation and solve real-world business challenges that matter
Make an impact Help global enterprises solve business challenges that matter
Accelerate your career Gain hands-on experience mentorship and world-class learning opportunities to stay ahead
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.