Associate Business Management GB Client Fraud Experience

Join our dynamic Global Banking Client Fraud Experience Advisory & Engagement Team and make a meaningful impact by protecting clients from fraud. Collaborate on innovative initiatives that enhance client experience and drive continuous improvement. Elevate your career in a team that values growth learning and cross-functional partnerships.

Job Summary

As a Business Management Associate within the Global Banking Client Fraud Experience Advisory & Engagement Team you play a crucial role in safeguarding clients from fraud. You collaborate with stakeholders to drive client education and optimize contact models ensuring exceptional client experiences. You leverage data and analytics to identify trends support initiatives and deliver impactful solutions.

Job Responsibilities

• Leverage data to review client outcomes and define appropriate KPIs.
• Assist in designing and optimizing initiatives to support KPI delivery.
• Collaborate with cross-functional teams and use storytelling to gain buy-in.
• Manage client/service escalations own root cause analysis remediation and communication.
• Support reporting and project management activities for key initiatives.
• Own and maintain internal and stakeholder dashboards and reports.
• Prepare and present updates to leadership and stakeholders on progress.
• Develop a deep understanding of fraud trends rapidly identify emerging fraud trends and communicate to stakeholders.
• Curate a library of client fraud education materials for ongoing learning.
• Partner with operations to ensure efficiency and effectiveness of fraud support.
• Advise on suitable controls to balance risk with client experience.

Required Qualifications Capabilities and Skills

• Hold a masters degree in business finance or a related field.
• Minimum 3 years of relevant work experience in analytics or financial services.
• Apply strong proficiency with Microsoft Excel PowerPoint Access Visio and Word.
• Query data and create dashboards using SQL Alteryx Tableau and Qlik Sense.
• Communicate and influence senior executives with confidence and clarity.
• Collaborate effectively across teams with strong interpersonal skills.
• Adapt quickly to new concepts and changing priorities with attention to detail.

Preferred Qualifications Capabilities and Skills

• Apply familiarity with artificial intelligence and machine learning solutions.
• Leverage background in fraud prevention or financial services.
• Develop strong partnerships across multiple organizational levels.
• Identify fraud risks through product review and analysis.
• Innovate solutions to address emerging fraud challenges.
• Collaborate on cross-functional initiatives to enhance client protection.
• Drive continuous improvement in fraud detection and client experience.