Associate
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Job Summary
At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.
Job Summary
Iron Mountain is seeking a customer-focused Associate Customer Support to join our Customer Support this role you will be responsible for supporting customer lifecycle processes by coordinating seamlessly with internal teams communicating directly with customers and ensuring the accurate processing of requests related to onboarding pickups record destructions and account updates.
Our Customer Support team thrives on a collaborative customer-centric approach working together to deliver exceptional service and uphold high operational standards.
What Youll Do
In this role you will:
Manage and process high-volume customer requestsincluding onboarding pickups destructions and account updatesdelivering accurate and time-sensitive outcomes.
Collaborate closely with internal teams and communicate directly with customers via phone to support the complete customer lifecycle and ensure seamless operations.
Ensure strict compliance with organizational standards policies and accuracy guidelines particularly when executing sensitive record destruction and account management tasks.
What Youll Bring
The ideal candidate will have:
2 years of experience in customer service or related operational roles.
Strong knowledge of basic Google Sheets functionality including sorting filtering and basic formulas.
Proven ability in verbal communication over the phone time-sensitive task management high attention to detail and collaborative problem-solving.
High school diploma or equivalent experience in a customer-facing support role.
Additional Job Description
Additional Job Description
Required Experience:
IC
About Company
No matter what your information management needs are, we’ve got you covered. Staffed with trained and vetted professionals, our Iron Mountain team is on a mission to help you protect, unlock, and extend the value of your work.
