Associate Accounts Receivable (O2C)

Introduction: A Career at HARMAN Corporate

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate you are integral to our companys award-winning success.

• Enrich your managerial and organizational talents from finance quality and supply chain to human resources IT sales and strategy
• Augment your comprehensive skillset with expert training across decision-making change management leadership and business development
• Obtain 360-degree support throughout your career life cycle from early-stage to seasoned leader

About the Role

The Customer Collection Associate is responsible for executing daytoday customer collection activities within Harmans Finance Capability Center (FCC) environment. This role focuses on timely cash collection customer communication receivables analysis and issue escalation while ensuring compliance with Harman policies internal controls and audit requirements.

The role works closely with internal stakeholders such as Business Units Sales and the wider Accounts Receivable team and supports closing reporting and continuous improvement activities. The Customer Collection Associate plays a key role in maintaining healthy customer accounts and supporting overall cash flow performance.

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What You Will Do

• Work with global teams across geographies and Harman business units
• Perform daily customer collection activities independently in accordance with documented procedures and work instructions
• Contact customers via phone and email to follow up on outstanding receivables
• Handle incoming customer calls and inquiries related to payments and account status
• Liaise with Business Units and Sales teams to resolve customer payment issues
• Identify monitor and escalate customer deductions disputes and collection risks
• Inform the line manager and team lead of collection challenges or escalations in a timely manner
• Analyze customer receivables aging and payment behavior
• Generate and send payment reminders and collection communications
• Support monthend and periodend closing activities related to accounts receivable
• Prepare adhoc analyses and reports for management as required
• Collaborate with the line manager and AR team to support internal and external audit requests
• Ensure compliance with Harman policies procedures and internal control requirements
• Collaborate effectively with the wider AR team and support crossteam activities
• Provide backup support for selected team members as assigned by the line manager
• Perform adhoc duties and special tasks as assigned

What You Need to Be Successful

• Ability to operate effectively in a fastpaced highvolume and deadlinedriven environment
• Strong analytical and problemsolving skills with attention to detail
• Proactive and structured approach to managing collection activities and priorities
• Strong interpersonal skills and confidence in communicating with customers
• Ability to manage difficult conversations professionally and constructively
• Good organizational and timemanagement skills including multitasking
• Ability to work collaboratively within the AR team and across functions
• Willingness to work flexible hours to support global operations and closing timelines
• Ability to work effectively within a matrix and shared services environment
• Flexibility regarding work content timing and location as required
• Willingness to travel internationally on an occasional basis if required

Bonus Points if You Have

• Good working knowledge of ERP systems preferably SAP FICO is a strong advantage
• Basic understanding of accounting principles AR processes and cash application controls
• Experience working in a Shared Services / Global Shared Services Center (SSC / GSSC) environment is an advantage

What Makes You Eligible

• Bachelors degree in Finance Accounting or a related field
• Minimum 5 years of experience in customer collection or accounts receivable
• Proficiency in written and spoken English
• Strong communication skills both verbal and written including professional phone and email communication
• Advanced working knowledge of MS Office applications particularly Excel
• Good working knowledge of ERP systems preferably SAP FICO is a strong advantage
• Basic understanding of accounting principles and AR processes
• Experience working in a Shared Services / Global Shared Services Center (SSC / GSSC) environment is an advantage

What We Offer

• Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• Be Brilliant employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.