Associate, Account Operations

Core Responsibilities

• Demand & Talent Fulfilment: Track open positions and forecasts coordinate candidate screening and client interviews and partner with staffing teams on alternate skills levels and weekly fill-status reporting.
• Onboarding Execution: Run onboarding end to end from system access and asset setup to welcome communication and induction so new joiners are productive within their first week.
• Day-to-Day Operations: Manage client assets and access through joins and exits resolve timesheet approval and billing issues and keep timesheet compliance high.
• Offboarding & Redeployment: Close roll-offs on time including communication asset return and access removal and support internal redeployment of people rolling off.
• Compliance & Risk Management: Track mandatory training background checks and security or compliance requirements and follow up and escalate until closed.
• Data Governance & Reporting: Keep staffing and operations data accurate across systems and build KPIs dashboards and reports on utilisation non-billable hours margin open positions and compliance.
• Stakeholder Engagement & Feedback: Run regular feedback loops with clients managers and employees including exit and pulse surveys and work with staffing finance and delivery leads on queries forecasts and data requests.
• Process Improvement: Document processes share best practices and identify opportunities to simplify or automate operations work.

Required Skills & Experience

• Experience: 2-5 years in account operations delivery operations resource or workforce management.
• Data & Analytics: Strong Excel (pivots lookups data clean-up) building trackers and dashboards with high attention to detail.
• Operations & Financial Acumen: Working knowledge of utilisation billability non-billable hours and margin.
• Stakeholder Management: Confident working with clients delivery leads and senior leadership; clear written and verbal communication.
• Execution & Ownership: Well organised follows through to closure and meets tight SLAs across many parallel requests.
• Problem Solving: Practical approach to unblocking access timesheet and process issues quickly.
• Tools & Adaptability: Quick to learn new tools; experience with workflow BI or AI tools is a plus. Flexible to overlap with global time zones

Required Skills:

account operationdelivery operationsworkforce managementexcel