Associate Account Management

- Responsible for answering resolving customer issues and upselling through phone within a growing customer base
- Identify and relate with various customer needs and scenarios
- Provide customers resolution/consultation with cutting-edge solutions in a friendly confident and knowledgeable manner
- Remain updated in client and industry led processes technology applications utilities and products
- Utilize various client based tools and applications for customer management and servicing
- Transfer customers to appropriate departments when required
- Conduct data entry documentation and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals

Qualifications :

College Undergraduate 

Additional Information :

What can you expect from us

• Very good earning opportunities

• Attractive benefits package (health insurance and additional transportation allowance)

• Recognition and incentive programs

• Intensive training based on leading global standards to ensure high-quality customer service

• Professional development opportunities
  
  
   

Work Experience

At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company

At least 6 months experience in Sales (in BPO industry)

At least 6 months experience in Tech

Non-Voice Support Experience - Desirable. Expectations to be set in hiring that this is a voice program but can also be chat at any time to meet the business needs

Experience in WAHA - An advantage because of the current work arrangement for the program.

Remote Work :

No

Employment Type :

Full-time