Associate Account Management

The Benefits Support Specialist - Independently manages benefit administration activities including provider outreach claim support processes documentation review and workflow management. This role handles more complex scenarios supports process improvement efforts and serves as a resource for less experienced team members.

Key Responsibilities

• Process complex benefit administration activities with minimal supervision 
• Review claim documentation and determine appropriate next steps 
• Contact providers and other stakeholders to obtain required information 
• Manage follow-up activities and resolve outstanding requests 
• Ensure compliance with quality productivity and service-level standards 
• Identify and resolve processing exceptions
• Maintain accurate and complete documentation
• Support multiple product lines and workflows 
• Assist with training coaching and knowledge sharing 
• Escalate issues or exceptions to leadership when needed 
• Recommend process improvements and efficiency opportunities

Qualifications :

Required Skills

• Minimum 2 years of experience in Health Insurance Life Insurance Disability Benefits Leave Administration Claims Processing Healthcare Operations or related domains.
• Strong attention to detail and analytical skills
• Effective verbal and written communication skills
• Ability to interpret procedures and apply judgments within guidelines
• Strong organizational and time-management skills
• Proficiency in multiple systems and applications
• Ability to work independently and manage competing priorities

Education

• Graduate in any discipline or equivalent work experience

Preferred Qualifications

• Experience in contact center operations within disability leave administration insurance claims processing healthcare operations domain
• Experience working with productivity and quality performance metrics
• Experience handling provider outreach or benefit-related support activities 

Additional Information :

• Work from Office
• US Rotational Night Shifts
• 5-Day Work Week with Rotational Week-Offs
• Cab Facility Available within a 25 km Radius
• Immediate Joiners Preferred

Remote Work :

No

Employment Type :

Full-time