Assoc Manager IT Operations – Network Services

Job Title: Assoc Manager IT Operations Network Services 

Department: IT Infrastructure & Operations (Network Services)  

Location: Mattel Technology & Innovation Center (MTIC) Hyderabad India (Onsite)  

Job Type: Full-Time  

Experience Level: 8 - 12 years 

Job Summary 

Mattel Technology & Innovation Center (MTIC) Hyderabad is seeking an experienced Associate Manager Network Services with 8 - 12 years of progressive experience to lead and manage Mattels global network infrastructure and play a key role in designing implementing optimizing and supporting enterprise-grade network infrastructure. This senior position is responsible for ensuring high availability security and performance of Mattels global network environment including wired wireless load balancing and WAN services. 

The role includes 24x5 weekend on-call support (rotational) and requires a proactive solution-oriented professional who can mentor junior team members and handle complex network issues. 

Key Responsibilities 

• The Associate Manager of Network Operations is expected to work 5 days a week (Monday Friday) 

• The Associate Manager should be able to come into office and assist any major Network implementations projects maintenances and work on critical issues at onsite location. 
  As an Associate Manager of Network Operations the person should have a good hands-on experience in managing both Network data and Voice technology requirements and 5 plus years of managing Technology teams with excellent customer handling skills 

• Excellent experience in networks with Routers Switches SDWAN WiFi Cabling SIP Voice Gateways Circuit Carrier management Arista Cloud Prisma Cloud AWS/Azure cloud F5 Zoom/ MS Teams 

• Excellent experience in managing partners that spread across multiple geo locations 

• Excellent experience in managing all the Site network across the globe 

• Should be able to travel different locations within US and Outside US on need basis 

• Work with vendors and 3rd party providers Cisco Palo Alto Arista ISP etc 

• Excellent experience in managing collaboration suite for Mattel global 

• Conduct training for new product enrollment and create SOPs 

• Facilitating workshops and/or forums to promote Change Management initiatives and/or review overall performance and effectiveness of the change process and make recommendations for improvements 

• Attend daily CAB meetings and assist with review and approval of change requests. 

• Audit Aging Change Report and Weekly Emergency Change Report and work with appropriate GTO Tower leads to ensure all Change Requests are closed within change windows and/or timely manner 

• Perform periodic reviews of the circuits uplinks and switches routers. 

• Perform a Quarterly performance review of the devices and work closely with Capacity team to ensure the throughput is addressed proactively 

• Manage and govern the life cycle of Network Incidents Network changes and make sure only authorized changes are implemented on production environments 

• Ensure monthly quarterly and annual Network SOX audit controls are submitted reviewed issues/remediations (if any) are resolved and approved per assigned completion date. 

• Lead the team on proactive problem management and reactive problem management 

• Ensure all changes resulting on P1/P2 incident are reported tracked and RCA documented and reviewed 

• Conduct reviews with partners and review service levels on a weekly monthly and quarterly basis for Network Compute areas 

• Work closely with partners and participate in governance meetings and build a strong partnership  

• Lead the design configuration deployment and optimization ofSwitchesRouters and core network infrastructure. 

• Architect deploy and manage enterpriseWiFisolutions including wireless controllers access points RF optimization and troubleshooting complex coverage/performance issues. 

• ManageF5 BIG-IPload balancers configuration traffic management SSL offloading iRules and advanced features (LTM GTM AFM). 

• Handle end-to-endCircuitmanagement provisioning optimization troubleshooting and coordination with global carriers for MPLS Internet SD-WAN and Point-to-Point links. 

• Oversee structuredCablingprojects (Copper & Fiber) and physical network infrastructure upgrades. 

• PerformNetwork Dataanalysis capacity planning traffic monitoring and performance reporting using advanced tools (SolarWinds PRTG NetFlow Wireshark etc.). 

• Lead incident response root-cause analysis and permanent resolution for complex network issues. 

• Mentor junior network analysts and contribute to knowledge sharing within the team. 

• Participate in network architecture reviews technology evaluations and digital transformation projects (Cloud connectivity SD-WAN Network Automation). 

• Maintain comprehensive documentation including network diagrams runbooks configurations and SOPs. 

• Ensure compliance with Mattel security policies standards and global best practices DR testing code upgrade Vulnerability assessment and remediation. 

• Provide24x5 weekend on-call supporton a rotational basis for critical network incidents. 

Required Qualifications & Experience 

• Experience:8 - 12 years of hands-on experience in Network Operations Implementation/ Lead and Technical Support in a large enterprise or global GCC environment. 

• Education:Bachelors degree in information technology Computer Science Electronics & Communication or equivalent. 

• Technical Skills: 

• Expert-level knowledge ofSwitchesandRouters(Cisco Arista or equivalent) routing protocols (BGP OSPF EIGRP) VLANs VDC VPC STP HSRP QoS and troubleshooting. 

• Strong experience withWiFitechnologies and enterprise wireless management platforms. 

• Hands-on expertise withF5 BIG-IP (LTM and GTM)administration and troubleshooting. 

• Solid experience inNetwork Datamonitoring analysis and reporting. 

• Proven track record inCircuitprovisioning and carrier/vendor management. 

• Practical experience managing large-scaleCablinginfrastructure projects. 

• Certifications (Preferred):CCNP CCNA F5 Certified Technology Specialist / Administrator CWNP/CWNA or equivalent SDWAN 

Additional Requirements 

• Deep understanding of TCP/IP SDN concepts Network Automation (Python/Ansible added advantage) and security best practices. 

• Strong analytical problem-solving leadership and communication skills. 

• Ability to work collaboratively with global teams across time zones. 

• Willingness to provide24x5 weekend on-call supporton a rotational basis. 

• Fluency in English (written and spoken). 

• Cloud concepts (AWS Azure Prisma SDWAN GCP Arista Cloud) 

Qualifications :

What Were Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning embracing challenges and improving themselves.
   

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time