Assistant Manager Transactional Quality ( Life & Pensions Insurance Six Sigma Process Excellence) Bangalore

Primary Duties & Responsibilities Deliver Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU Drive & conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targets Deliver sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix) Errors Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reporting Facilitate Kaizen initiatives within the team Accountable for customer complaint resolution process Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook Responsible for timely & accurate reporting updates and business insights Foster a spirit of continuous learning & collaboration across teams career development coaching & mentoringDesired Experience and Skills Graduate / Post Graduate Overall work experience of minimum 4-5 yrs.; minimum 2-2.5 yrs. experience in Quality Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts RCA / QC tools & mechanisms Domain expertise in Life & Pension Insurance with strong knowledge of policy administration claims underwriting regulatory requirements and end-to-end insurance operations. Excellent Communication skills - written & verbal Working knowledge of Excel & PowerPoint Should have analytical bent of mind Strong work ethic with a will-to-win attitude demonstrates personal excellence lives the growth mindset

Qualifications :

Graduate

Remote Work :

No

Employment Type :

Full-time