Assistant Manager Transactional Quality Bangalore RMZ REF99825ZRTR AP AR

Adherence of Quality SLAs and contractual agreements with internal & External stakeholdersPersonally monitoring assigned accounts meeting the client SLAs for the assigned accounts and ensuring client satisfaction on a day-to-day of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels. Staff Motivation Goal setting Performance appraisal of team members and counseling for performance and capability building in conformance with goals. Management and coordination of operations quality and general administration of the assigned processes. Manpower planningHandling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverablesDeployment and Strengthen the Quality Assurance Framework for the BusinessTaking care of Baselining Capacity Planning and Statistically validation of sample and Accuracy targets of the processIdentify and raise early alerts in terms of breaching the SLA metrics Risk Regulatory & Compliance requirementsComplete the Six Sigma & Lean Role Roadmap within the stipulated timePrepare all team and client related reports for QualityKnowledge of Six-Sigma/ DMAIC approach (YB Certified/GB trained)

Qualifications :

Graduate in any disciplineExcellent command over MS Office inclusive of all applicationsExcellent Interpersonal and client management skills

Remote Work :

No

Employment Type :

Full-time