Assistant Manager TCS (Warranty)

JOB PURPOSE

Summarise in one statement why this job exists; and how it contributes to the overall mission/objective of the organisation.

To ensure Adherence of Nissan Warranty policy and procedure at NCS RBU and Dealers. This job contributes towards TCS 2nd line of Defence in Warranty

Reclaim warranty expense from suppliers-based liability ratio by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements.

PRINCIPLE ACCOUNTABILITIES

Adherence of Nissan Warranty policy and procedure

Dealer claims analysis validation and Processing (Warranty RSA LRSA EV Battery claims) Support Dealer/vendor query on Warranty system policy and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top X Co-ordination Claim Mask Creation

EXPECTED END RESULTS

MAJOR ACTIVITIES

Approved/rejected 8D warranty parts analysis reports

Claim Analysis & Supplier Chargeback Reporting

Improve supplier chargeback recovery ratio

- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.

- Approve or reject report based on content of 8D WPAR vs Nissan standard

- Provide detailed response to supplier if report is to be rejected

- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP

- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items

- Study countermeasure details & history

- Benchmark best practices from NSC globally

- Reporting of warranty SCB KPI on monthly basis to management

MAJOR CHALLENGES

Describe the major challenges you face in carrying out your job and what you do in order to overcome them.

• Deep data analysis and standardization of supplier warranty claim data
• High dependency on excels sheets for analysis.
• Multiple systems knowledge and understanding

KEY INTERACTIONS

Internal

External

• AMIEO TCS
• NML CC0
• NMIPL
• ISIT team
• NSC RBU Dealers
• External Auditor

DIMENSIONS

• Claim Analysis
• WPAR response time
• WPAR coding application
• Chargeback Ratio & Amount Recovery
• Query & claim validation: approved / returned / rejected within 48 business hours
• Maintain % of validation rules at HQ and RBU level to ensure normal business operation
• NSC communication: content management system message to be validated and raised within fixed time following identification of issue
• High cost warranty claim items to be analyzed and escalated monthly with proposed countermeasure (e.g. pre-authorization rule bulletin etc)
• Regular reports to be issued within <1 working day from agreed deadline
• 95% warranty claim allocation to responsible manufacturer/supplier within 24 hours

Diploma / BE - Mechanical Automobile or equivalent with 5-6 years of experience

Hands on experience (4 Yrs) supplier recovery

Hands on experience in Parts Quality Assurance in OEM or Supplier

Sound experience on Data Analytics and solution generation

Should have good understanding on dealer/vendor warranty process

Good know how of Microsoft office to prepare management presentations.

Good interpersonal skills for interaction with various stake holders

Good logical thinking