Assistant Manager Full Stack Development &amp Application Support (.NET)

About the Role

We are seeking an experienced Assistant Manager - Full Stack Development & Application Support (.NET) to lead the support maintenance enhancement and delivery of enterprise applications built on Microsoft technologies.

This is a techno-functional leadership role requiring strong expertise across C#.NET SQL Server APIs application support and production operations. The successful candidate will serve as a senior technical lead driving application stability managing critical incidents overseeing development activities mentoring team members and collaborating with business stakeholders and cross-functional technology teams. The role combines hands-on development production support technical leadership and service delivery responsibilities.

Key Responsibilities

Full Stack Development

Front-End Development ()

• Design develop and maintain enterprise web applications using .
• Develop responsive scalable and user-friendly web interfaces.
• Implement frontend business logic and user workflows.
• Collaborate with UX business analysts and stakeholders to deliver effective user experiences.
• Drive modernization and optimization of existing web applications.

Back-End Development (.NET Technologies)

• Design develop and enhance backend services using:
  • C#.NET
  • .NET Framework
  • .NET-based APIs and services
• Build reusable components libraries and enterprise application frameworks.
• Lead code reviews and enforce development standards and best practices.
• Perform debugging performance tuning and application optimization.
• Drive secure coding practices and application lifecycle management.

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API & Integration Development

• Design develop and support REST APIs and enterprise integrations.
• Integrate internal and external business applications.
• Work with:
  • REST APIs
  • JSON
  • XML
  • Web Services
• Troubleshoot integration authentication and connectivity issues.
• Support enterprise-wide integration initiatives and modernization programs.

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Database & Data Management

• Develop and optimize SQL Server database objects queries stored procedures and views.
• Perform database performance tuning and troubleshooting.
• Support data validation reconciliation and reporting requirements.
• Collaborate with database administrators on capacity planning and system optimization.
• Support and maintain SSIS packages scheduled jobs and data-processing workflows.
• Ensure data quality integrity and security standards are maintained.

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Application Management & Production Support

• Provide leadership for Level 3 and Level 4 support of enterprise applications built on Microsoft technologies.
• Act as the primary escalation point for complex application infrastructure integration and database-related issues.
• Lead incident management root cause analysis (RCA) problem management and service restoration activities.
• Ensure adherence to SLA commitments and operational excellence standards.
• Coordinate with infrastructure database middleware security and vendor teams for issue resolution.
• Drive continuous service improvement initiatives and operational efficiency programs.
• Participate in major incident management calls and executive-level communications when required.
• Ensure compliance with ITIL processes including:
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Service Request Fulfilment
• Oversee application health monitoring performance tracking and operational reporting.
• Maintain support documentation SOPs knowledge repositories and operational runbooks.

Required Technical Skills

Front-End Technologies

• MVC
• Web Application Development
• Responsive UI Development
• HTML
• CSS
• JavaScript

Back-End Technologies

• C#.NET
• .NET Framework
• Object-Oriented Programming (OOP)
• Enterprise Application Development

API & Integration Skills

• REST APIs
• JSON
• XML
• Web Services
• API Security and Authentication

Database Technologies

• Microsoft SQL Server
• SQL Query Optimization
• Stored Procedures
• Database Performance Tuning
• Data Modeling

Automation & Tools

• PowerShell Scripting
• SSIS
• Application Monitoring Tools
• Release and Deployment Management

Support & Operations

• Production Support
• Incident Management
• RCA
• Problem Management
• Change Management
• ITIL Processes

Experience & Qualifications

• 10 years of experience in Full Stack Development and Enterprise Application Support.
• Strong hands-on experience in:
  • C#.NET
  • SQL Server
  • REST APIs
  • Enterprise Application Support
• Experience managing complex production environments and business-critical applications.
• Proven experience leading technical teams and mentoring developers.
• Strong understanding of software development lifecycle (SDLC) and support models.
• Bachelors degree in Engineering Computer Science Information Technology or equivalent experience.

Communication & Leadership Skills

• Excellent verbal and written English communication skills.
• Strong stakeholder management and customer-facing capabilities.
• Ability to communicate effectively with technical and non-technical audiences.
• Strong analytical troubleshooting and problem-solving abilities.
• Ability to lead teams during critical production incidents.
• Strong ownership accountability and delivery focus.

Nice to Have

• Experience with Azure services and cloud-native applications.
• Exposure to DevOps and CI/CD pipelines.
• Experience with microservices architecture.
• Knowledge of application security best practices.
• ITIL Certification.
• Experience working in global enterprise environments.
• Microsoft certifications or Azure technologies.

Required Skills:

techno-functional leadership role requiring strong expertise across C#.NET SQL Server APIs application support and production operations