Assistant Manager Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface)

• Digital Supply Chain Specialist (Customer Service & Logistics Interface) for OE - Block Channel
• who will contribute to a modern customer-centric support hub within Bosch Mobility Aftermarket. The role combines hands-on customer support process execution and digital enablement to ensure high-quality service across multiple support channels while supporting process optimization and automation initiatives. Work closely with customers and support colleagues process experts and cross-functional partners in an increasingly AI-driven environment using digital tools analytics and structured problem-solving to improve response quality efficiency and customer satisfaction. The role requires a strong customer-first mindset attention to detail collaboration skills and a continuous improvement attitude to help shape future-ready digital customer support operations.

Qualifications :

Qualifications

• Bachelors degree in Business Administration Mechanical Engineering Industrial Engineering Supply Chain Management Logistics Operations Management Information Systems Computer Science or a related field.
• MBA in Supply Chain Management Operations Logistics or Business Administration is preferred.

Experience: 59 Years

• 59 years of professional experience in Customer Supply Chain Customer Service Order Management Sales Logistics Interface Supply Chain Operations or a similar customer-facing supply chain function.
• Experience working with SAP SD and customer order fulfillment processes including order management delivery coordination inventory management logistics coordination and customer communication.
• Experience in driving digitalization process automation workflow optimization and continuous improvement initiatives within Supply Chain or Customer Service.
• Strong understanding of customer service processes supply chain planning logistics operations and cross-functional collaboration with Sales Planning Manufacturing Procurement Warehousing and Transportation teams.
• Experience working with service KPIs OTIF Order Fulfillment Lead Time Backorder Management Inventory Customer Satisfaction and operational dashboards.
• Hands-on experience with Microsoft Excel (Advanced) Power BI Power Query Power Automate Power Apps Microsoft Copilot or similar digital productivity tools.
• Exposure to automation technologies such as Automation Anywhere A360 UiPath n8n or similar RPA/workflow automation platforms is an advantage.
• Knowledge of EDI/API integrations low-code/no-code platforms such as OutSystems and workflow management tools is desirable.
• Basic understanding of AI-enabled solutions Copilot LLM-based applications chatbot technologies or Python-based automation to support digital transformation initiatives is preferred.
• Strong analytical and problem-solving skills with the ability to identify process improvement opportunities through data analysis.
• Excellent stakeholder management communication and collaboration skills with the ability to work effectively in global cross-functional teams.
• Customer-focused mindset with the ability to manage customer expectations prioritize critical issues and deliver high-quality service.
• Experience working in an international or regional supply chain/customer service environment will be an added advantage.
• Familiarity with Git/GitHub or similar collaboration tools is beneficial but not mandatory.
• Excellent verbal and written communication skills in English.

Additional Information :

• Advanced knowledge of End to End Supply Chain Operations (Order Management Demand Planning and Warehouse and Transportation management) Advance knowledge of digital tool sets (E.g. Power BI RPA Tableau etc.).
• Strong communication and follow-up skills with the ability to work effectively with dashboards and digital tracking tools.
• Stakeholder management Customers internal teams- LSPs. 
• Demonstrates a proactive mindset and strong ownership behavior. Effectively manages time including availability during late hours for customer calls. Shows problem-solving skills and coordinates with transporters to ensure on-time shipment delivery as agreed.
•  Advanced project management and analytical skills for decision-making and risk management.
• Strong communication and presentation skills for internal external and stakeholder interactions
•  Proficient in ERP systems (preferably SAP) and MS Office tools.

Remote Work :

No

Employment Type :

Full-time