Assistant Manager CRM
Job Location:
Monthly Salary:
Posted on:
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Job Summary
Role & responsibilities
1 Ensuring seamless transition from Sales to Post Sales by making timely welcome call and sending welcome email to customer Handling Possessions process.
2 Assisting customer with bank loan process and ensuring receipt of loan sanction letter before the Timely agreement registration by adhering to RERA timelines
3 Timely billing and pre-intimation to customers
4 Timely payment collection and meeting monthly/quarterly/yearly targets for self & the project
5 Coordination with Banks for customers queries / payment issues
6 Assisting customers with TDS payment
7 Ensuring timely registration for bank funding bookings
8 Generating loyalty and referral bookings from existing customers and contacts
9 Continuous engagement with customer throughout the journey from booking to handover
10 Coordination with Customer Centricity backend team and other departments effectively
11 Mitigating cancellations
12 Co-ordinate for smooth handover to customers
13 Strict adherence to SOPs
14 Query resolution within TAT
Required Experience:
Manager
