Assistant Manager Cloud Platform Operations Specialist (Azure &amp GCP)

Job Description

The Team

The role sits within the Cloud Platform Operations team in Group Digital and is responsible for delivering operational services across Microsoft Azure and Google Cloud Platform (GCP).

The team manages the day-to-day operational administration of enterprise cloud platforms including cloud account provisioning access management platform configuration identity administration licensing billing administration and operational support.

Operating within a multi-supplier delivery model the team collaborates closely with Cloud Engineering Security Architecture Service Management Identity teams vendors and managed service providers to deliver consistent and efficient cloud operations while maintaining compliance with enterprise governance and security standards.

The Role

The Cloud Platform Operations Specialist is responsible for the execution of operational activities supporting Microsoft Azure and Google Cloud Platform (GCP) platforms.

The role performs cloud platform administration fulfils operational service requests manages cloud account lifecycle activities administers platform access and permissions and supports day-to-day platform operations.

Working within established operational procedures and governance frameworks the individual ensures cloud services are administered accurately securely and consistently while providing operational support to internal stakeholders and contributing to continuous service improvement initiatives.

Key Responsibilities

• Execute operational service requests across Microsoft Azure and Google Cloud Platform (GCP) in accordance with established operational procedures and service levels.
• Provision modify and decommission Azure tenants subscriptions GCP projects and associated cloud resources.
• Administer identity access and permission management activities across supported cloud platforms including role assignments and delegated administration.
• Manage Azure Enterprise Applications Service Principals Privileged Identity Management (PIM) and Google Cloud IAM operational activities.
• Support cloud account and project lifecycle management including onboarding changes transfers and decommissioning.
• Administer cloud platform licensing billing permissions and operational configuration activities.
• Execute platform governance activities to ensure compliance with security policies operational standards and audit requirements.
• Investigate and resolve operational platform issues escalating complex technical problems to Cloud Engineering or vendor support where appropriate.
• Maintain operational documentation standard operating procedures and knowledge articles to support consistent service delivery.
• Collaborate with Cloud Engineering Security Identity Service Management and Architecture teams to support operational delivery and platform improvements.
• Participate in Incident Problem Request and Change Management processes to maintain platform stability and service quality.
• Identify opportunities to improve operational processes reduce manual effort and enhance service efficiency through standardisation and automation.
• Ensure operational activities are completed in accordance with agreed service levels governance controls and regulatory requirements.
• Support audit compliance and reporting activities related to cloud platform operations.
• Contribute to continuous improvement initiatives across Cloud Platform Operations and Cloud Engineering.

The Person

• Bachelors degree in Information Technology Computer Science Engineering or a related technical discipline.
• 4-7 years of experience in cloud platform administration infrastructure operations or enterprise IT support.
• Experience administering Microsoft Azure and Google Cloud Platform (GCP) enterprise environments.
• Experience managing cloud account and project lifecycle activities including provisioning modification and decommissioning.
• Experience administering identity and access management role-based access control (RBAC) and delegated permissions.
• Experience supporting Azure Enterprise Applications Service Principals Azure PIM and Google Cloud IAM.
• Familiarity with cloud governance operational controls security policies and audit requirements.
• Experience working within IT Service Management (ITSM) environments supporting Incident Request Problem and Change Management processes.
• Experience using enterprise ticketing platforms such as ServiceNow or equivalent.
• Strong analytical and troubleshooting skills with the ability to investigate operational platform issues.
• Excellent organisational skills with the ability to manage multiple operational requests while maintaining service quality.
• Strong communication and stakeholder management skills with the ability to work effectively across technical and business teams.
• Experience working within outsourced or multi-supplier delivery environments is desirable.
• Demonstrates a customer-focused mindset with a commitment to operational excellence and continuous improvement.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Google Associate Cloud Engineer
• Google Professional Cloud Architect (desirable)
• ITIL Foundation