Assistant Front Office Manager

• Assist the Rooms Division Manager in overseeing all front office operations including front desk guest relations business centre airport services concierge bell services and executive lounge functions
• Lead and supervise the front office team in the absence of the Rooms Division Manager ensuring continuity of service and operational efficiency
• Train mentor and develop team members within the department fostering professional growth and succession planning opportunities
• Conduct regular performance reviews and appraisals for front office staff providing constructive feedback and supporting career development initiatives
• Ensure strict compliance with hotel policies procedures and operational guidelines through regular quality assurance inspections and audits
• Manage guest check-ins and check-outs with efficiency and professionalism ensuring all guests receive a warm welcome and seamless experience
• Address guest feedback and complaints with empathy and professionalism resolving issues promptly and implementing follow-up measures to enhance satisfaction
• Maintain optimal staffing levels aligned with hotel occupancy rates and productivity metrics ensuring efficient resource allocation and scheduling
• Collaborate with other departments to coordinate integrated guest services and ensure seamless communication across the organisation
• Monitor departmental budgets and identify cost-saving opportunities whilst maintaining service excellence and operational standards

Qualifications :

**Required Qualifications:**

• Bachelors degree in Hotel Management Hospitality Management Tourism or related field (Diploma with 7 years relevant experience acceptable)
• Minimum 5-7 years of progressive front office operations experience in a luxury or upscale hotel environment
• Proven supervisory or management experience with demonstrated ability to lead and develop team members
• Proficiency in hotel property management systems (PMS) and front office software applications
• Excellent communication and interpersonal skills with ability to interact professionally at all organisational levels
• Strong problem-solving and customer-centric approach to guest relations and complaint resolution
• Fluency in English; proficiency in Hindi or Indian regional languages highly desirable
• Strong organisational and time management skills with ability to multitask in fast-paced environments
• Professional presentation and commitment to high standards of conduct

**Preferred Qualifications:**

• Certifications in hospitality management or front office operations
• Experience in revenue management and rate optimisation strategies

Remote Work :

No

Employment Type :

Full-time