ASMSM

1. Online Order Fulfilment & Last-Mile Delivery

Own end-to-end order processing from receipt to dispatch ensuring fulfilment within defined SLA

windows (standard and express)

Monitor real-time order dashboards; proactively resolve picking errors OOS situations and delayed

dispatches

Coordinate with Delivery Executives (DEs) for timely assignment dispatch and route adherence

Track key last-mile metrics: on-time delivery % failed delivery % return-to-store (RTS) rate

Handle customer escalations related to late delivery wrong items or damaged goods

2. Middle-Mile Coordination

Track hub-to-store and inter-store transfers; ensure timely receipt and accurate documentation

Flag shortfalls transit damages and discrepancies to the supply chain team immediately

Maintain transfer acknowledgement records and enforce FIFO compliance during stocking

3. Inward & GRN (Goods Receipt Note)

Oversee inward operations: receive stock from vendors and hubs

Physically verify quantity/weight and condition of all incoming goods

Ensure GRN creation in the system is accurate and completed on time

Record short receipts damaged goods and near-expiry products

Ensure cold chain compliance during inward of chilled and frozen products (temperature logging cold

room TAT)

4. Putaway & Storage Management

Ensure correct putaway of all inward stock by category temperature zone (ambient / chilled / frozen)

and planogram

Maintain bin/rack labelling slot accuracy and aisle cleanliness at all times

Understand and enforce FEFO (First Expiry First Out) and FIFO protocols across all categories

Conduct daily bin audits to reconcile physical stock with system inventory

5. Inventory Management & Stock Control

Maintain 100% inventory accuracy through daily cycle counts and weekly full-store audits

Investigate and resolve stock variances (shrinkage pilferage system mismatches) with root cause

analysis

Maintain accurate records of returns damages and wastage in the inventory management system

Use data and Excel/WMS reporting to analyse demand patterns and pre-empt supply gaps

6. Cash & Financial Controls

Manage daily cash collection from COD orders; ensure end-of-day cash reconciliation against system

Prepare daily cash handover reports and deposit as per company SOP

Identify and escalate discrepancies between system-recorded sales and physical cash

Maintain petty cash register with supporting vouchers; comply with petty cash policy

7. Team Management & Development

Lead schedule and manage a team of pickers packers inward staff and delivery executives across

shifts

Conduct daily briefings covering targets SLAs food safety updates and operational priorities

Train new joiners on SOPs for picking packing inward GRN and cash handling

8. Compliance Food Safety & Hygiene

Ensure store complies with FSSAI food safety standards cold chain norms and local regulations

Maintain store hygiene: cleaning schedules pest control logs and temperature monitoring records

9. Multi-Store & Expansion Support (Senior Candidates)

Support Area Manager in analysing catchment areas and neighbourhoods for potential new store

locations

Assist in the onboarding and ramp-up of new dark stores; share SOPs and best practices across

locations

Act as a cluster-level resource during high-demand periods or when managing more than one store