Area Service Officer

Innoviti Technology is a leading provider of pointofsale (POS) solutions serving retailers restaurants and hospitality businesses across India. To sustain its high service standards the company is expanding its field support network in the Cuttack region. The Area Service Officer will act as the primary technical liaison between Innoviti and its onsite clients ensuring that every POS terminal functions reliably and that any disruptions are addressed with speed and professionalism.

The daytoday work involves traveling to client premises on a twowheeler equipped with a fully stocked toolkit and a companyapproved smartphone. Upon arrival the officer will verify the installation run diagnostic checks and resolve issues ranging from hardware failures such as faulty card readers or receipt printers to software glitches that affect transaction processing. When a problem cannot be fixed on the spot the officer will document the fault raise a ticket in the central system and coordinate with senior engineers to arrange a followup.

Effective communication is essential. The officer must explain technical findings in clear nontechnical language set realistic expectations for repair timelines and provide guidance on preventive maintenance. Maintaining accurate service records is also a core responsibility; each visit must be logged with details of the issue actions taken parts replaced and any recommendations for future upgrades. These records feed into Innovitis quality assurance processes and help the product team identify trends that could lead to product enhancements.

Beyond technical duties the role contributes to overall client satisfaction and brand reputation. By delivering prompt courteous and reliable service the officer helps clients keep their businesses running smoothly which directly impacts Innovitis customer retention metrics. The position also offers a clear pathway for professional growth. Successful officers can progress to senior field engineer roles specialize in advanced POS configurations or move into regional support management.

Key expectations include adhering to safety protocols while handling electrical components respecting client premises and managing daily travel efficiently to meet service windows. The officer will receive a daily allowance of INR 774 a monthly petrol allowance between INR 4000 and INR 5000 and statutory benefits such as Provident Fund (PF) and Employee State Insurance (ESIC). Performance incentives are tied to service quality scores and timely resolution of tickets providing an additional earnings boost for highperforming individuals.

Applicants should possess at least a 12thgrade education though graduates and undergraduates are also encouraged to apply. A valid driving licence and a personal twowheeler are mandatory as is ownership of a smartphone capable of running the companys ticketing application. While prior experience with POS hardware is advantageous fresh candidates with a strong technical aptitude and a customerservice mindset are welcome. The role is open to male candidates only reflecting the current operational requirements of the field team.

Innoviti Technology offers a supportive work environment continuous onthejob training and the opportunity to work with cuttingedge POS technology. If you are a proactive problemsolver who enjoys field work and wants to build a career in technology services this position provides a solid foundation for growth and advancement.

Required Skills:

Basic understanding of electronic hardware and POS softwareStrong analytical and troubleshooting abilitiesEffective verbal and written communicationCustomerfocused attitude and professionalismTime management and ability to prioritize multiple service callsProficiency in using a smartphone for reporting and navigation