Apprentice

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job

The adventure begins right here with you at SITA.

An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including administration customer service reporting and network management while gaining hands-on experience learning from seasoned professionals and mentors and developing technical skills.

-Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly providing information and support as needed.

-Ticket Management: Responsible for opening updating and closing tickets in the IT Service Management (ITSM) tool.

-Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume response times or other relevant data.

-Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.

-Dashboard Maintenance: Maintain tool dashboards used by the team.

-Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.

-Excel and Reporting Tasks: In addition to daily reporting handle other Excel-related tasks as required.

*Primary troubleshooting network connectivity issues ensuring proper network configurations.

* Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support

-Excellent customer communication skills both verbal and written in English.

-Fundamental understanding of computers and technology is essential.

* Knowledge of networking and web standards such as DNS DHCP TCP/IPHTTPS

-Technical awareness in computer systems software and hardware.

-Ability to quickly learn new technologies.

-Excellent interpersonal skills capable of working collaboratively in a team environment.

-Good knowledge of MS office.

-A proactive approach to problem-solving and a willingness to take on new challenges

- Info Gathering

- Customer Service and Service Excellence Attitude

- Technical Communicationand aptitude

- Adhering to Principles & Values

- Communication

- Creating & Innovating

- Customer Focus

- Results Orientation

- Teamwork

-Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification)

-Any technical Certification/Exposure to Technologies is desirable