Apprentice Client Services (Global Payments)
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Overview
Connecting clients to markets and talent to opportunity
With 4500 employees and over 300000 commercial institutional payments and retail clients weoperatefrom more than 70 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business Segment Overview:StoneX business is divided into fivebusiness segments. These are explained briefly as below:-
Institutional: Immerse yourself in the best-in-class institutional-grade technology working alongside industry experts and gaining exposure to various asset classes such as equities options fixed income securities and advanced trading research and management technology.
Retail: Empower individual investors and yourself in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals master an exciting world of wealth management tools.
Commercial: With boots on the ground authenticity at the heart of everything we do our comprehensive array of commercial products and services enable you to work directly with our clients across hedging risk management execution and clearing OTC products commodity finance and more.
Global Payments: A Swift-accredited service bureau and member our Payments divisionprovidesNGOsinstitutionsand non-profits the ability to make a local difference globally with transparent pricing across 180 countries and 140 currencies.
CorporateFunctions:Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing andfinancial managementto human resources and operational oversightyoullhave the opportunity tooptimizeprocesses and implement game-changing policies.
StoneX Apprenticeship
Are you looking to gain real world experience in an entrepreneurial culture Consider an apprenticeship at a thriving global financial services firm andlaunch your career with StoneX! A StoneX apprenticeship program will provide development support career growth and an endless array of opportunities. You can expect to make an impact on the business and experience a career defining program.
Apprenticeship Perks:
In addition to the real-world experienceyoullgain at StoneXwereexcited to offer apprentices severalperkswhich include the following:
- Compensation: All apprentices are paid at a competitive rate.
- Socials:Networking and acclimation to the company office and city are important aspects of the program.Socialsand local favorites are planned at various points with large events at the beginning and end of your apprenticeship
- Access to Senior Leaders:Senior leaders are involved in the program from day one deliveringtrainingspresenting onfirm business weekly leadership calls and even attendingsocials.
- Training:Virtual and in-persontrainingsto get interns onboarded and connected with the company globally.
- Mentorship:Apprentices have a mentor andbuddyto help answer any questions and work alongside during your apprenticeship
Responsibilities
Candidates will be considered for multiple roles within various teams requiring similar skills during the recruitment process including the below teams. Final role alignment will be determined at the later stages based on skills identified during the interview process.
Position Purpose
This role is responsible for delivering high-quality client support across margin payments and operational processes while acting as a key link between clients and internal teams within the StoneX Payments and broader business. The position ensures timely accurate execution of client requests and supports seamless client experience across trading operations and payment services.
Key Responsibilities
Client Margin & Exposure Management
- Monitor daily client margin calls using internal systems.
- Reconcile margin requirements against client responses and funds received.
- Follow up on outstanding or aged items and escalate to relevant internal teams when required.
Client Payments & Cash Management
- Validate and process client payment requests within the TMS system accurately and on time.
- Liaise with clients Risk and Treasury teams to ensure timely approvals and release of funds.
- Investigate and resolve any discrepancies or incomplete payment instructions.
Settlement Instructions (SSI) Management
- Coordinate the setup of new Client Settlement Instructions (SSIs).
- Ensure all requests comply with internal policies including callback validation procedures.
- Work with internal teams to complete and maintain accurate settlement records.
Client Position Transfers
- Process client requests for internal and external position transfers.
- Validate transfer details and coordinate with Risk Client Services and Clearing teams.
- Ensure timely execution and resolve any issues or missing information.
Client Support & Stakeholder Coordination
- Provide first-line support for client queries ensuring prompt and accurate resolution or escalation.
- Collaborate with Client Management Operations Production Support and other internal teams globally.
- Build strong working relationships with stakeholders across Trading Sales IT and correspondent banks.
Client Onboarding & Integration Support
- Assist with client setup processes and integration activities.
- Develop a strong understanding of StoneX Payments products and services to support clients effectively.
Service Delivery & Continuous Support
- Ensure all client activities are delivered within agreed service level agreements (SLAs).
- Support ongoing team deliverables and contribute to process improvements where possible.
- Handle ad-hoc client requests and operational tasks as required.
Qualifications
Desired Skills
- Keen interest in Payments Services and Industry
- Basic understanding of cross border payments Understanding of what client service means
- Effective interpersonal skills and a collaborative approach
- Confident with excellent written and verbal communication skils
- Excellent critical thinking/problem solving skills
- Expertisein the use of Microsoft Suite
Desired Qualifications
- Completing MBA (Finance or Business Analytics or a related field) by July /August 2027.
- Must be available for a full-time 6 month apprenticeship staring Jan27 - 31st July-27
Workingenvironment:
- Hybrid(as per RTO policy) - Minimum 4 days in a week in office
- Globally distributed team and clients
About Company
We are an institutional-grade financial services franchise that provides global market access, clearing and execution, trading platforms and more.
