Applications Administrator

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Labcorp is a global leader in diagnostic testing and drug development solutions helping healthcare providers researchers and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking an office based Early Development Computer Application Administrator I to join our team!

Work Schedule: This is a fulltime exempt (salaried) position assigned to a Second Shift schedule with standard business hours of Monday through Friday 2:00 p.m. to 11:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours including earlier later or additional hours with reasonable notice provided when possible.

Job Responsibilities

Business Focused

• The position will function on a regional level and global level

• Act as an application SME resource for end users

• Provide technical troubleshooting support and issue resolution for assigned computer applications and associated instruments

• Lead and co-ordinate resolution to technical and business process issues as related to assigned computer applications

• Liaise with Business Technology Analysts on a regular basis to ensure smooth and appropriate transition of new computer applications.

• Coordinate business meetings where appropriate to ensure business users needs are being met.

• Document discussions issues recommendations and resolutions related to supported applications

• Communicate technical issues and resolutions with users and share information with the Business Unit

• Understand and maintain a high level of functional subject matter expertise and help to manage changing requirements

• Responsible for training or confirming training of users in assigned computer systems

• Work with users to fine tune functionality

• Optimize business processes and application functionality

• Work with users to expand deployment of applications to other departments and business units

• Assists Manager with process to ensure a coordinated and unified approach for all managed applications

• Perform other related duties as assigned

Regulatory Focused

• Manage user access to the application including addition modification review and removal of accounts as appropriate

• Perform periodic reviews of user access

• Establish track and maintain errors and performance in change control forms and logs

• Provide application documentation for client and regulatory audits

• Ensure responses to audit findings are completed as assigned by IT Compliance

• Validate and perform user testing including the process design tests to challenge the software and documenting results/installations as required by GLPs and/or SOPs

• Write approve and perform qualification and other testing required to ensure application functionality

• Archive validation documentation

• Create manage and archive application documentation and data

• Work with users to generate and review Application SOPs

• Work with users to create review and update application user manual(s) and System Usability Documents (SUD)

IT Focused

• Help develop efficient and effective processes to ensure good communication between the business units and Information Technology (IT) staff.

• Manage escalation of technical issues to IT

• Manage escalation of issues to application vendors

• Maintain application configurations which can be controlled within the application

• Assist in retirement and/or decommissioning of applications

• Ensure updates are made to the global systems inventory for applications

• Coordinate release of new versions of the application into production including completing the Release into Production Checklist

• Develop business scenarios to test the application

• Verify installation and operation of the application

• Document analysis and/or testing related to infrastructure changes. (e.g. operating system patches significant network changes)

• Participate in validation projects for assigned applications (e.g. requirements analysis validation and regression testing process analysis deployment)

• Create and maintain change control forms and logs

• Interfacing and qualification of instruments to the application and first line support for instruments/instrument controllers

Minimum Qualifications

• Bachelors degree in computer science Engineering or related field.

• 2 or more years of related experience as Application Administrator.

• 2 or more years of experience in computer programs (e.g. MS Word MS Excel computerized data acquisition systems)

Additional Job Standards

• Requires attention to detail and strong organizational skills.

• Demonstrated ability to interact effectively with all staff and management levels.

• Demonstrated problem solving and decision-making skills.

• Ability to work as a productive contributing team member.

• Possess strong communication skills

• Ability to follow priorities and timelines

• Ability to work independently with a study team and lead small teams.

• Knowledge of laboratory operations study design and equipment used in department.

• Detailed knowledge of business processes and detailed knowledge of main data collection and analysis applications (i.e. NG/Pristima and Tox Reporting).

• Knowledge of GXPs and regulatory agency guidelines.

• Knowledge in the management of small business projects.

About the Role

This position will provide technical computer support to Early Development including problem solving tracking and issue resolution. The position will include application administration support for all Early Development in coordination with multiple Computer Application Support/Application Administrator positions. Duties are assigned below to AA or designee.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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