Application Support Technician II

This role will primarily support the completion of day to day Blackline requests and concerns. Prepare/Generate Blackline reports as well as documenting/maintaining the Blackline admin processes.

• Responsible for ensuring review of requirements for all Blackline support cases
• Monitor & ensure timely and accurate resolution/completion of Blackline support cases
• Prepare and update monthly SLAs for Blackline Support
• Prepare generate and upload task/account reports in SharePoint
• Prepare quarterly bank matching result report
• May assist in audit-related requirements gathering or maybe assigned some audit tasks.
• Escalate issues and concerns to the Blackline System Administrator for raising Blackline IT Support ticket
• Prepare/maintain DTP processes and incorporate documentation updates as required.
• Monitors new unassigned accounts.
• New Entities for set up in Blackline/Oracle Extract table
• Perform Blackline related tasks as assigned
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Participate in process improvement initiatives to streamline processes improve customer experience and increase productivity.

Additional Information :

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time