Application Support

Location: Mumbai - Airoli
Department: IT Application Support
Experience: 5-9 Years

Role Summary

We are seeking a proactive and technically skilled Application Support Engineer to provide end-to-end support for business-critical applications. The role involves incident management application monitoring troubleshooting user support release coordination and ensuring application availability while meeting SLA commitments.

Key Responsibilities

• Monitor application of health performance and availability.
• Resolve application incidents service requests and production issues.
• Perform troubleshooting log analysis and root cause analysis (RCA).
• Support application deployments releases and change activities.
• Coordinate with Development Infrastructure Database Security Vendor support team and Business teams for issue resolution.
• Execute SQL queries for data validation and troubleshooting.
• Maintain tickets knowledge articles SOPs and operational documentation.
• Ensure SLA compliance and provide regular status reports.
• Identify opportunities for automation and continuous service improvement.

Required Skills

• Experience in Application/Production Support.
• Good knowledge of SQL (Oracle/MS SQL/PostgreSQL).
• Familiarity with ITSM tools (Motadata ServiceNow ManageEngine Jira).
• Experience with monitoring tools (OpManager Zabbix Grafanaetc.).
• Understanding of Incident Problem Change & Release Management.
• Strong analytical troubleshooting and communication skills.
• Windows & Linux Operating Systems
• IIS / Apache / Tomcat
• REST APIs and Application Integrations

Required Experience:

Senior IC