Application Support French Language

Total Experience Expected: 04-08 years

Mandatory Requirements:

• Educational background or initial exposure in IT Computer Science or related
• Language Skills:
• French: Fluent (Read/Speak/Write) Essential for daily communication with stakeholders and analyzing technical runbooks.
• English: Working proficiency
• High learning agility autonomous learning and continuous skill development
• Strong curiosity and a methodical troubleshooting mindset.
• Good functional knowledge and business acumen

Desirable Requirements:

• Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis.
• Retail & Supply Chain Exposure: Prior exposure to Retail Supply Chain functional processes
• Technical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g. Jira) analytical skills.

Key Responsibilities:

• Log categorize prioritize analyze and track L1 support tickets and operational alerts through resolution.

• Perform initial root-cause analysis of supply chain application incidents data inconsistencies and business error codes using logs and existing workflows.

• Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings.

• Contribute to the development and maintenance of SOPs and the knowledge base.

Qualifications :

Any Graduate ( preferable in IT/ Comp Sc)

Additional Information :

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time