Enter a job title or keyword

APPLICATION ARCHITECT Genesys Cloud Contact Center Admin

Wipro

Job Location:

Gurgaon - India

Monthly Salary: Not provided by the employer

Posted: 12 October 2026 (2 days ago)

Application Deadline: 9 January 2027

Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Required Skills & Experience

Experience

10 years of IT experience with at least 7 years in Contact Centre technologies.
Proven expertise in one or more of the following:

Genesys Cloud CX / Engage
Cisco Webex Contact Centre / UCCE / UCCX
NICE CXone
Microsoft Dynamics 365 Contact Centre

Experience delivering enterprise-scale omnichannel customer experience solutions.
Strong understanding of contact centre operations customer journeys routing strategies and workforce optimization.
Primary and secondary skill: Genesys Cloud CX / Engage and Genesys Cisco Webex Contact Centre UCCE UCCX NICE CXone and Microsoft Dynamics 365 Contact Centre. Preferred Experience: 10 Location flex: PAN India

Area of Responsibility

Requirement Analysis-Coordinate with business and development teams to understand application-specific requirements relating to module-level needs data flows and integration expectations.

Designing-Create high level application architecture designs across application and database layers to ensure alignment with defined design guidelines including frameworks patterns protocols API design.

Integration assessment and support-Assess and evaluate applicationÃ s interaction with existing systems databases and infrastructure to validate integration feasibility.

Troubleshooting-Support application testing after deployment and help validate functional behaviour of application design.

Mandatory Skills: Genesys Cloud Contact Center Admin.

Experience: 8-10 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Staff IC

Apply Now

About Company

Wipro

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click