APACJ Account Management and Project Management Director

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APACJ Account Management and Project Management Director

What this job involves:

As the APACJ Account Management and Project Management Director at JLL you will serve as the senior leadership figure accountable for the strategic direction and operational excellence of our integrated account management and project management services across the Asia Pacific and Japan region. This is a pivotal role where you will own the client relationship at the highest level ensuring alignment between client expectations and service delivery while driving business growth and operational performance. You will lead a diverse cross-functional team of dedicated on-account programme managers and cost specialists plus variable JLL project management and construction teams to deliver end-to-end project delivery servicesfrom strategic capital planning and feasibility studies through design procurement construction and handover. At JLL we are collectively shaping a brighter wayfor our clients ourselves and our fellow employeesand this role embodies that commitment by fostering a culture of collaboration innovation and continuous improvement. You will be responsible for ensuring that all services are delivered in compliance with client processes global standards and local regulations while also identifying and implementing value engineering opportunities and supply chain efficiencies. This position demands a strategic mindset exceptional stakeholder management skills and the ability to lead teams across multiple countries and time zones to achieve superior client outcomes and commercial success.

Core responsibilities:

• Own and manage the end-to-end client relationship across APJ serving as the primary point of accountability for all account management and project management services ensuring alignment with client objectives and satisfaction at all levels.
• Provide strategic oversight and governance for the regional project portfolio including capital planning project prioritization budget forecasting and alignment with client business objectives and real estate strategy.
• Establish implement and maintain a robust Project Management Office (PMO) framework including project and programme governance performance management systems and compliance with global and local process standards.
• Drive continuous improvement across all account management and project delivery processes ensuring best practices are adopted lessons learned are captured and efficiencies are realized to enhance service quality and client value.
• Ensure timely accurate and comprehensive reporting on project status budget performance risk management procurement savings and KPIs providing transparency and actionable insights to client leadership.
• Lead the qualification selection and management of local project management professionals including internal staff and subcontracted personnel ensuring appropriate skills competencies and capacity are in place to meet client demand.
• Oversee the development and delivery of feasibility studies conceptual designs rough order of magnitude (ROM) estimates and pre-design solutions ensuring all proposals are competitive market-aligned and meet client requirements.
• Manage all project delivery models (Agency Managed Principal Principal) in accordance with contractual requirements ensuring the appropriate model is selected for each project and that all delivery processes are compliant and efficient.
• Monitor the compliance of all projects with the Clients specific design standards sustainability requirements technical specifications and regulatory obligations including environmental health and safety and IT security standards.
• Provide oversight to the procurement and tendering process for all projects ensuring consistency and compliance with client procurement policies.
• Provide expert guidance and escalation support for complex projects resolving technical commercial or stakeholder issues and ensuring projects remain on track with respect to scope schedule budget and quality.
• Develop and maintain strong relationships with key client stakeholders across business units including IT / AV security sustainability procurement health and safety and facilities management teams.
• Champion a culture of innovation collaboration and inclusivity within the dedicated on-account team empowering team members to thrive grow their careers and contribute to the success of the account.
• Ensure all project documentation as-built drawings warranties commissioning reports and closeout packages are delivered in accordance with client requirements and retained in compliance with document control policies.
• Support the client in capital plan development multi-year forecasting and strategic investment decision-making providing data-driven insights and external benchmarking to inform planning and budgeting.
• Ensure compliance with all contractual obligations service level agreements (SLAs) key performance indicators (KPIs) and performance management frameworks addressing areas of concern proactively.
• Lead change management and communication plans for major programmes of work ensuring client stakeholders are informed engaged and aligned throughout the project lifecycle.
• Identify and mitigate risks across the portfolio including organizational conflicts of interest resource gaps budget overruns schedule delays and compliance issues escalating to senior leadership as appropriate.

Responsibilities internal to JLL:

• Manage mentor and develop JLL staff members employed on the account fostering a high-performance culture and supporting career growth and professional development.
• Implement JLLs Account Management Deliverables including Mandatory Account Deliverables and support regular Account Health checks to ensure operational excellence.
• Own all commercial and contractual matters in connection with JLLs services ensuring all agreements and documentation necessary for invoicing are in place and driving cash collection.
• Monitor and periodically review account profitability identifying opportunities to improve margin without compromising service quality.
• Create awareness of JLLs full range of services to the client as value creation opportunities supporting cross-selling and business development initiatives.
• Develop and deliver value-add services within the PMO and account management function enhancing client satisfaction and strengthening JLLs competitive position.
• Comply with all JLL policies and procedures including but not limited to ethics business conduct data privacy information security and health and safety.
• Collaborate with regional and global JLL leadership to share best practices align on account strategy and contribute to the broader success of the Project & Development Services business.

Key Interfaces:

• Client senior leadership including Global Real Estate (GRE) Procurement Strategy and Transactions IT Security Environmental Affairs Health and Safety and Facilities Management teams.
• Client regional and country-level stakeholders.
• JLL regional and country teams.
• External third-party consultants architects engineers general contractors subcontractors and suppliers engaged for project delivery.
• Client Facilities Management Suppliers and other service providers ensuring coordination and collaboration on project activities that impact operations.
• JLL global leadership including the Global and Regional Account Director(s).

Success Criteria:

• Consistently meet or exceed all contractual KPIs SLAs and performance targets related to account management and project delivery across the APJ region.
• Maintain high levels of client satisfaction as measured by project evaluations quarterly business reviews and feedback from client leadership and stakeholders.
• Oversee the delivery of Deliver projects on time on budget and to specification with a demonstrable track record of managing scope schedule cost quality and risk effectively.
• Drive continuous improvement and innovation in processes tools and methodologies resulting in measurable efficiency gains and enhanced client value.
• Build and maintain strong trusted relationships with client stakeholders at all levels serving as a strategic advisor and partner in achieving client business objectives.
• Compliance with all client policies global standards local regulations and JLL procedures related to project delivery procurement environmental health and safety and data security.
• Successfully lead develop and retain a high-performing diverse team across multiple countries fostering a culture of collaboration accountability and professional growth.

Attributes:

• Demonstrated ability to lead and inspire diverse cross-functional teams across a regional platform driving superior results in client service and project delivery.
• Exceptional stakeholder management and relationship-building skills with the ability to influence and collaborate with senior client leaders and internal JLL executives.
• Strong strategic thinking and commercial acumen with a proven track record of managing complex accounts optimizing profitability and delivering value to clients.
• Highly organized with strong analytical skills capable of synthesizing complex data identifying trends and making informed data-driven decisions.
• Excellent verbal and written communication skills with the ability to present complex information clearly and professionally to diverse audiences.
• High levels of digital literacy and an advocate for the use of technology data analytics and project management tools to drive insights transparency and efficiency.
• Proven ability to manage multiple priorities work under pressure and adapt to changing business needs and client demands in a fast-paced dynamic environment.
• Strong problem-solving and conflict resolution skills with the ability to navigate complex challenges manage escalations and deliver pragmatic solutions.
• Commitment to continuous improvement innovation and best practice with a track record of driving process enhancements and operational excellence.
• Cultural sensitivity and awareness with the ability to work effectively across diverse markets geographies and business cultures in the APJ region.

Preferred qualifications:

• 15 years of practical experience in project and programme leadership with demonstrable previous regional PMO or account management experience at a senior level.
• Proven experience delivering project management services for multinational clients in the financial services technology or other relevant sectors.
• Understanding of project delivery models (Agency Managed Principal Principal).
• Strong knowledge of all stages of the project delivery process.
• Familiarity with matrixed client organisations global real estate processes sustainability standards health and safety best practice.
• Bachelors degree in Architecture Engineering Construction Management Business or a related field; advanced degree (MBA Masters in Project Management) is a plus.
• Professional certifications such as PMP (Project Management Professional) PgMP (Program Management Professional) or equivalent are highly desirable.
• Excellent command of English; proficiency in additional languages relevant to the APJ region is advantageous.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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