• Responsible for assigned customer accounts for the entire order life cycle responsibilities include Inventory Management and logistics management to ensure orders are shipped to the agreed TATs.
• Place orders EDI manual and rush orders for both Customers and sales representatives.
• Take ownership of and resolve complex customer inquiries through extensive research a detailed understanding of Order life cycle systems and practices; provide timely and informative responses.
• Prepare International shipping documents (Commercial invoice Packing list Shippers Letter of Instruction (SLI) Export declaration etc.
• Manage logistics from Ocean Freight Airfreight & Inland freight ensuring the accuracy and verification of documentation such as Bills of Lading (BOL) Air Waybills freight quotes Proof of Delivery (POD) etc.
• Maintain accurate records of all internal and external interactions in the appropriate database/system (prices delivery dates inventory other data related to each transaction etc)
• Generate reports to monitor key performance indicators (KPIs) such as OTIF Open Orders Order to Cash cycle Milestones etc.
• Prepare and distribute standard and customized internal and customer reports.
• Process OSIs (Operational Service Issues) that result from shortages / mispicks damaged freight price discrepancies etc.
• Advise customers and/or sales reps on product shortages expected delivery dates price changes etc.
• Communicate with carriers and Medline transportation to meet customer and rep expectations while following SOPs. Escalate when necessary to meet customers need.

Must Have:

• Candidate should have 3 to 5 years of Order to Cash experience and there is no maximum limit for a number of years of experience. Previous experience working in Healthcare Medical devices Medical consumables and Pharma is a plus.
• Excellent English business communication skills (Read Write and Speak)
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Drives results - Consistently achieving results even under tough circumstances.

• Hands-on experience with SAP HANA.
• Requires some work experience and intermediate-level knowledge obtained through training or on-the-job experience in customer order management account management or in the supply chain field.
• Strong Knowledge on international logistics and Incoterms.

Good to Have:

• Exposure to global trade compliance export documentation and customs regulations.
• Experience working with KPI dashboards and reporting tools such as Power BI Tableau or SAP BO.
• Strong analytical problem-solving and stakeholder management skills.

Working Hours:

• 10.30 am to 7.30 pm IST daylight saving
• 11.30 am to 8.30 pm IST non daylight saving