AI Content Support Analyst

Title: AI Content Support Analyst

About the Role

Join a high-impact digital transformation initiative at Eurofins where you will contribute directly to building the knowledge foundation for AI-driven solutions.

As part of the eLIMS-NG program you will play a key role in transforming training content into structured AI-ready knowledge assets. Your work will enable faster and more effective access to information through digital tools including AI-driven support systems.

This is an excellent opportunity for someone who enjoys working with content is highly detail-oriented and is interested in knowledge management and emerging AI use cases.

What You Will Do

• Create Foundational Knowledge Content
• Transcribe training and learning videos into clear accurate written transcripts
• Ensure completeness and alignment with the original training material
• Structure Content for Reuse
• Convert transcripts into well-organized documents using defined formats
• Break content into structured sections such as chapters timelines and logical flows
• Ensure content is easy to navigate and understand
• Prepare Content for AI and Digital Use
• Structure documentation to support searchability and reuse
• Organize content so it can be effectively used within AI-driven tools and systems
• Ensure Quality and Consistency
• Maintain high standards of accuracy readability and formatting consistency
• Apply defined templates and documentation guidelines
• Refine outputs based on feedback and quality checks
   

What Were Looking For

Core Skills

• Strong written communication and excellent attention to detail
• Ability to structure and organize information clearly and logically
• Good listening and comprehension skills
• Comfortable working with documentation tools (MS Word Excel Teams SharePoint)

Preferred Experience

• Experience in transcription documentation or administrative roles
• Exposure to knowledge management or training content
• Interest in AI digital tools or content design

Who You Are

• Detail-oriented and quality-focused
• Highly structured and organized
• Able to work independently and manage repetitive tasks with consistency
• Proactive and comfortable working in a fast-paced project-based environment
• Deliverables and Success Measurement

Performance in this role will be evaluated based on clearly defined output-driven deliverables:

• Transcription Output
• Complete transcripts delivered for assigned training videos
• High accuracy and alignment with source content Structured Documentation
• Conversion of transcripts into formatted documents with defined structure
• Clear segmentation into chapters sections or timelines & Content Quality
• Consistent formatting and adherence to defined templates
• High readability and usability of content
• AI Readiness of Content
• Documentation structured to support reuse in AI/chatbot contexts
• Logical breakdown of information for efficient retrieval
• Delivery and Timeliness
• Adherence to agreed timelines and output targets
• Consistent progress across assigned workload

Why Join This Role

• Contribute to a strategic AI and knowledge management initiative
• Gain hands-on experience in structuring content for AI applications
• Work closely with global teams supporting the eLIMS-NG rollout
• Deliver tangible outputs with visible impact

Additional Information :

Soft skills:

• Strong interpersonal relation skills: diplomatic patient
• Good communicator in an international environment.
• Keen eye for details be passionate for technical accuracy.
• Eager to learn continuously: new tech processes and functional knowledge.
• Position entails some travel.

Personal / Soft Skills:

• Excellent communication skills.
• Ability to work effectively in a multicultural and distributed team environment.
• Proactive and solution-oriented approach.
• Ability to manage multiple tasks and projects simultaneously.

PREFERED CANDIDATES:
The successful candidate will have a self-motivated get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines details and quality.
Good communication and interpersonal skills to interact with the team in Europe
BE Computer Science/MCA or any other Bachelors degree with the right experience

PERFORMANCE APPRAISAL CRITERIA:

Eurofins has a strong focus on the Performance Management system. This includes quarterly calibrations half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be communicated documented during the first 30 days of your joining.

Remote Work :

No

Employment Type :

Full-time