AI Automation Expert

We are seeking a highly skilled Copilot & AI Automation Expert to identify design and implement practical AI solutions that solve real business problems across delivery operations finance and support functions. The role focuses on Microsoft Copilot Copilot Studio AI Agents Agentic Workflows ServiceNow Jira enterprise integrations and automation. Key Responsibilities Identify and prioritise AI use cases with measurable business value. Design build and deploy Copilot Studio agents and agentic workflows. Integrate AI solutions with ServiceNow Jira Confluence SharePoint Teams SAP and enterprise APIs. Automate incident management project reporting agile delivery governance and operational processes. Implement AI-driven knowledge management search and productivity solutions. Ensure Responsible AI security governance and compliance standards are met. Required Skills Experience Microsoft 365 Copilot and Copilot Studio Azure OpenAI and Prompt Engineering Agentic AI Architecture and RAG Solutions ServiceNow and Jira Integration REST APIs Microsoft Graph API Power Automate Python JavaScript/TypeScript SharePoint Teams Power Platform Agile Delivery and Enterprise Transformation Experience Required 5 years in AI Automation Digital Transformation or Enterprise Integration. Proven experience implementing AI agents in enterprise environments. Hands-on experience integrating Copilot solutions with ServiceNow and Jira. Demonstrated delivery of productivity and automation benefits. Success Measures Number of AI use cases deployed. Productivity hours saved. Copilot and Agent adoption. Reduction in manual effort. Faster ticket resolution and delivery reporting. Improved delivery predictability and operational efficiency. Ideal Candidate Profile A hands-on AI practitioner who combines business understanding with technical depth and can translate operational problems into practical Copilot and AI solutions that drive measurable outcomes.